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Lay Theme Forum

Medias / images not displaying

Scheduled Pinned Locked Moved Bug Reports
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  • ? Offline
    ? Offline
    A Former User
    wrote on last edited by
    #1

    http://www.schaugallery.de/homepage-susi-gelb

    When uploading medias (images / videos), I can't see it on the website, neither on the 'Edit Page' and 'Media' and on 'Preview'. Same for favicon. This occurr with all images that I upload.

    I tried to login via Chrome (86.0.4240.111) and Firefox (81.0.2) on Macbook pro Catalina.

    I checked already:

    • Permalinks
    • Rights on FTP
    • Plugin (I tried to disable the 'password protected' plugin, that doesn't change anything)
    • contacted the hosting provider

    Capture d’écran 2020-10-29 à 12.22.00.png Capture d’écran 2020-10-29 à 12.15.35.png Capture d’écran 2020-10-29 à 12.13.27.png

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  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #2

    Dear @global-former_user

    Excuse me if i am wrong, but i am assuming that you have seen the troubleshooting page on the Lay Theme website:

    https://laytheme.com/troubleshooting.html#empty-media-library

    If that provides no change for your issue:

    Do you have any third-party plugins that when deactivated temporarily resolve the issue?

    Are Wordpress, Lay Theme and Lay Theme's plugins up to date and in-sync with each other?

    do you have any custom code: HTML, CSS Javascript that when temporarily removed changes your issue.

    If none of these options provide any help for you, could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Let me know, I wish to help and apologies if my delay to reply to this has caused you any inconvenience.

    Best wishes
    Richard

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    0

Before you post:

Use the Search Feature. Maybe there is already a solution to your issue.

1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.

Now see if your problem solved itself.

Go here, see if your problem is listed here:
Troubleshooting

When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it

Thanks!
Post a link to where the problem is if possible, please <3
I don't answer or check forum DMs, please just post on the forum.
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