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  3. Thumbnails don't appear on other people's browsers

Thumbnails don't appear on other people's browsers

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  • C Offline
    C Offline
    chantal.k
    wrote on last edited by
    #1

    Hi!
    I have a problem with my homepage, chantalkueng.com
    I changed my thumbnails and in my browser, I can see the changes:Bildschirmfoto 2020-11-23 um 20.31.03.png
    (the forms are the thumbnails)
    Whereas in other people's browsers they can't see them:
    Bildschirmfoto 2020-11-23 um 20.19.55.png
    I already deactivated all plugins, cleared cache and have no custom CSS.
    Can someone help me with this?

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    • C Offline
      C Offline
      chantal.k
      wrote on last edited by
      #2

      ...as well, I use Safari, but the problem is not browser-related...could you help @Armin-Unruh ?

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      • RichardR Offline
        RichardR Offline
        Richard
        Global Moderator
        wrote on last edited by Richard
        #3

        Dear @chantal-k

        Yes some error's in you console:

        Screen Shot 2020-11-27 at 5.27.31 PM.png

        Just to be sure - Wordpress, Lay Theme & lay theme's plugins are all up to date?
        ( i know you have de-activated your plugins :)

        As a test are you able to load a new image into your Media Library and see if this also is not displayed on your homepage?

        Let me know as I will forward this straight away to get the Bug sorted.
        Thank you for using Lay Theme and have a wonderful day,

        Sincerely
        Richard

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        • C Offline
          C Offline
          chantal.k
          wrote on last edited by
          #4

          Dear Richard,
          Sorry for my late response, I updated Wordpress, Lay Theme and plugins and just re-uploaded my old thumbnails, but as far as I can check, it's still not working. as well, my carousel plugin somehow disappeared?
          I would be very happy if you could help!

          all the best

          Chantal

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          • RichardR Richard

            Dear @chantal-k

            Yes some error's in you console:

            Screen Shot 2020-11-27 at 5.27.31 PM.png

            Just to be sure - Wordpress, Lay Theme & lay theme's plugins are all up to date?
            ( i know you have de-activated your plugins :)

            As a test are you able to load a new image into your Media Library and see if this also is not displayed on your homepage?

            Let me know as I will forward this straight away to get the Bug sorted.
            Thank you for using Lay Theme and have a wonderful day,

            Sincerely
            Richard

            C Offline
            C Offline
            chantal.k
            wrote on last edited by
            #5

            Dear @Richard-K ,

            I just answered your comment!
            Thanks for checking it.

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            • RichardR Offline
              RichardR Offline
              Richard
              Global Moderator
              wrote on last edited by
              #6

              Dear Chantal @chantal-k

              Have replied to you via Chats :)

              Best
              Richard

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              I also code custom websites or custom Lay features.
              šŸ’æ Email me here: šŸ’æ
              info@laytheme.com

              Before you post:
              1. When using a WordPress Cache plugin, disable it or clear your cache.
              2. Update Lay Theme and all Lay Theme Addons
              3. Disable all Plugins
              4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

              This often solves issues you might run into

              When you post:
              1. Post a link to where the problem is
              2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
              3. If the problem is difficult to explain, post screenshots / link to a video to explain it
              Online Users
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