Customizer does not load / shows only the menu
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hi, I have a Problem with the customizer. It only shows my menu and everything else is white. I can't really do anything. Everything is on the latest update.... any ideas? thank you !
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Dear @vitamin_____l
Could you post a link to your website please? :)
Additionally have tried these troubleshooting options:
https://laytheme.com/troubleshooting.htmlBest
Richard -
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Hi Lenny @vitamin_____l
So this happened at the same time you updated Lay Theme?
Some first common steps if you will:
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Wordpress, Lay Theme & Laytheme's Addons are all up to date?
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Any Custom CSS or JS that may interfere is temporarily removed.
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And third-party plugins de-activated to see if this resolves the issue.
If these do not help:
Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?And will try to get this Bug sorted out as soon as possible
Apologies for any inconvenience this may have caused and as always thank you for being a user of Lay Theme!
Sincerely
Richard -
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thanks for your help! I've solved the problem. thx!
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@vitamin_____l Could you tell us how you solved it? Thanks in advance.
Before you post:
Use the Search Feature. Maybe there is already a solution to your issue.
1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.
Now see if your problem solved itself.
Go here, see if your problem is listed here:
Troubleshooting
When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it
I don't answer or check forum DMs, please just post on the forum.