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Lay Theme Forum

Customizer does not load / shows only the menu

Scheduled Pinned Locked Moved Bug Reports
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  • V Offline
    V Offline
    vitamin_____l
    wrote on last edited by
    #1

    hi, I have a Problem with the customizer. It only shows my menu and everything else is white. I can't really do anything. Everything is on the latest update.... any ideas? thank you !Bildschirmfoto 2020-11-25 um 18.38.38.png

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  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #2

    Dear @vitamin_____l

    Could you post a link to your website please? :)

    Additionally have tried these troubleshooting options:
    https://laytheme.com/troubleshooting.html

    Best
    Richard

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  • V Offline
    V Offline
    vitamin_____l
    wrote on last edited by
    #3

    Hello Richard!
    yes!

    http://vitamin-----l.com/

    thanks for your help!

    Best Lenny

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  • RichardR Offline
    RichardR Offline
    Richard Global Moderator
    wrote on last edited by
    #4

    Hi Lenny @vitamin_____l

    So this happened at the same time you updated Lay Theme?

    Some first common steps if you will:

    • Wordpress, Lay Theme & Laytheme's Addons are all up to date?

    • Any Custom CSS or JS that may interfere is temporarily removed.

    • And third-party plugins de-activated to see if this resolves the issue.

    If these do not help:
    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    And will try to get this Bug sorted out as soon as possible

    Apologies for any inconvenience this may have caused and as always thank you for being a user of Lay Theme!

    Sincerely
    Richard

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  • V Offline
    V Offline
    vitamin_____l
    wrote on last edited by
    #5

    thanks for your help! I've solved the problem. thx!

    felix_rabeF 1 Reply Last reply
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  • felix_rabeF Offline
    felix_rabeF Offline
    felix_rabe
    replied to vitamin_____l on last edited by
    #6

    @vitamin_____l Could you tell us how you solved it? Thanks in advance.

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    0

Before you post:

Use the Search Feature. Maybe there is already a solution to your issue.

1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.

Now see if your problem solved itself.

Go here, see if your problem is listed here:
Troubleshooting

When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it

Thanks!
Post a link to where the problem is if possible, please <3
I don't answer or check forum DMs, please just post on the forum.
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