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Lay Theme Forum

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  3. Cannot access "Appearance" and "Menus" isn't working

Cannot access "Appearance" and "Menus" isn't working

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  • R Offline
    R Offline
    raquelpeixoto
    wrote on last edited by
    #1

    Hey there,

    The "appearance" option doesn't appear correctly, and I cannot access the Menus.

    Any advice?

    Screenshot 2021-01-23 at 23.27.18.png Screenshot 2021-01-23 at 23.33.24.png

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @raquelpeixoto

      Some first steps of debugging :)

      • Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

      • Any Custom CSS or JS that may interfere is temporarily removed.

      • Any third-party plugins de-activated to see if this resolves the issue.

      • If using a WordPress Cache plugin, disable it or clear your cache.

      • License key not activated - (in website blank situations or button not available)

      • If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

      • Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

      Please let me know if any apply to you or solve the issue :)

      Talk soon & Best wishes
      Richard

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      I also code custom websites or custom Lay features.
      💿 Email me here: 💿
      info@laytheme.com

      Before you post:
      1. When using a WordPress Cache plugin, disable it or clear your cache.
      2. Update Lay Theme and all Lay Theme Addons
      3. Disable all Plugins
      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

      This often solves issues you might run into

      When you post:
      1. Post a link to where the problem is
      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
      Online Users
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      sebagaga
      Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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