Video embedding problems

MarcelaGrupp

Hey Guys, I have problems to embarrass a video on a project page. If I try it with Vimeo the OK Button stays grey and I am not able to click it. If I try to do the mp4 Video thing it says the following: "Media Error, format is not supported or source not found." The mp4 file size is 42,3 MB

Richard

Dear @MarcelaGrupp

Could you please look at these debugging steps first and tell me if any apply / help :)

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
Any Custom CSS or JS that may interfere is temporarily removed.
Any third-party plugins de-activated to see if this resolves the issue.
If using a WordPress Cache plugin, disable it or clear your cache.
License key not activated - (in website blank situations or button not available)
If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.
Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

Talk soon :)
Richard

MarcelaGrupp

Thank you for your help, I checked everything but its still the same problem.

Richard

Dear @MarcelaGrupp

Sorry to hear this!

Could you please send your website address, /wp-admin/ username and password and a link to this topic via 'chats' & i can take a better look at what is happening

( note: please dont show your password etc on thread :)

Talk soon and have a wonderful day :)

Sincerely
Richard