Video embedding problems
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Hey Guys, I have problems to embarrass a video on a project page. If I try it with Vimeo the OK Button stays grey and I am not able to click it. If I try to do the mp4 Video thing it says the following: "Media Error, format is not supported or source not found." The mp4 file size is 42,3 MB
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Dear @MarcelaGrupp
Could you please look at these debugging steps first and tell me if any apply / help :)
- Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
- Any Custom CSS or JS that may interfere is temporarily removed.
- Any third-party plugins de-activated to see if this resolves the issue.
- If using a WordPress Cache plugin, disable it or clear your cache.
- License key not activated - (in website blank situations or button not available)
- If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.
Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.
Talk soon :)
Richard -
Thank you for your help, I checked everything but its still the same problem.
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Dear @MarcelaGrupp
Sorry to hear this!
Could you please send your website address, /wp-admin/ username and password and a link to this topic via 'chats' & i can take a better look at what is happening
( note: please dont show your password etc on thread :)
Talk soon and have a wonderful day :)
Sincerely
Richard
I also code custom websites or custom Lay features.
💿 Email me here: 💿
info@laytheme.com
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it
