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  3. Video embedding problems

Video embedding problems

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  • M Offline
    M Offline
    MarcelaGrupp
    wrote on last edited by
    #1

    Hey Guys, I have problems to embarrass a video on a project page. If I try it with Vimeo the OK Button stays grey and I am not able to click it. If I try to do the mp4 Video thing it says the following: "Media Error, format is not supported or source not found." The mp4 file size is 42,3 MB

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @MarcelaGrupp

      Could you please look at these debugging steps first and tell me if any apply / help :)

      • Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
      • Any Custom CSS or JS that may interfere is temporarily removed.
      • Any third-party plugins de-activated to see if this resolves the issue.
      • If using a WordPress Cache plugin, disable it or clear your cache.
      • License key not activated - (in website blank situations or button not available)
      • If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.
        Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

      Talk soon :)
      Richard

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      • M Offline
        M Offline
        MarcelaGrupp
        wrote on last edited by
        #3

        Thank you for your help, I checked everything but its still the same problem.

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear @MarcelaGrupp

          Sorry to hear this!

          Could you please send your website address, /wp-admin/ username and password and a link to this topic via 'chats' & i can take a better look at what is happening

          ( note: please dont show your password etc on thread :)

          Talk soon and have a wonderful day :)

          Sincerely
          Richard

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          I also code custom websites or custom Lay features.
          💿 Email me here: 💿
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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