Hey Guys, I have problems to embarrass a video on a project page. If I try it with Vimeo the OK Button stays grey and I am not able to click it. If I try to do the mp4 Video thing it says the following: "Media Error, format is not supported or source not found." The mp4 file size is 42,3 MB
Video embedding problems
Could you please look at these debugging steps first and tell me if any apply / help :)
- Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
- Any Custom CSS or JS that may interfere is temporarily removed.
- Any third-party plugins de-activated to see if this resolves the issue.
- If using a WordPress Cache plugin, disable it or clear your cache.
- License key not activated - (in website blank situations or button not available)
- If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.
Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.
Talk soon :)
Thank you for your help, I checked everything but its still the same problem.
Sorry to hear this!
Could you please send your website address, /wp-admin/ username and password and a link to this topic via 'chats' & i can take a better look at what is happening
( note: please dont show your password etc on thread :)
Talk soon and have a wonderful day :)