HTML5 Videos not always starting directly on mobile version

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Hello,

I discovered that HTML5 Videos on my mobile phone sometimes don´t start immediately even though I have put them on autoplay & loop.

Do you have an idea whats the problem or which setting I have to change?

Here my Website:
http://www.catalogueofdisguise.de

(For the Menupoint HAZE - the password is - > . < - just a fullstop to check the problem)

Best wishes,
Laura

Dear Laura @Laura-S

Im having trouble recreating the bug - Im looking on Iphone 12 with Safari

What devices are you using & browser?

Also to be sure:

• Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

• Any Custom CSS or JS that may interfere is temporarily removed.

• Any third-party plugins de-activated to see if this resolves the issue.

• If using a WordPress Cache plugin, disable it or clear your cache.

• License key not activated - (in website blank situations or button not available)

• If your WordPress Dashboard shows a warning "PHP Update required"
  please update your PHP version in your webhost control panel.

Talk soon & best wishes
Richard

I am using an iPhone 7 and Safari.

Its weird, because sometimes its working and then not. And I can't figure out the source of it.

But its working on your phone?

Best wishes,
Laura

Dear @Laura-S

That performance video is so cool! :)
Yes im using an Iphone with Safari - The only thing i had was a 4 second delay while the video loaded and then it kicked into autoplay?

I reloaded it 5 times just to see what the behaviour was, everytime it autoplays

I saw that the video was 7.4mb - if needed you could using "Handbrake" to compress file size:
https://handbrake.fr/

I still wish to help Laura - to try & see what your seeing?

Best
Richard

Oh thank you :)

You mean the delay is due to the quite large video file?

Is there anyway I could send you a screen recording of what I see?
I tried to put it in this post but its not working

Best wishes,
Laura

Dear @Laura-S

Sure :)
You can send it via 'chats' to me if this works better!
Or any other way that is easiest for you

Best wishes Laura

Richard

And of course its working now since I complained.
Maybe it was the Cache Plugin. In case the problem pops up again I will send you a DM via Chats.

Best wishes,
Laura

Cool @Laura-S

Glad its working :)