Lightbox's navigation doesn't work

tessa

Hi there!
I have a problem with my Lightbox add-on: the navigation is not working. After I have clicked on the image, the arrow appear but I can't go the next or previous image. And the "Only zoom" option is not activated. Would anyone have a solution?
THANK YOU :)

Richard

Dear @tessa

If you are able, could you please post a link to your website with Lightbox in question & i can have a better look :)

Talk soon & have a wonderful day :)
Richard

tessa

@Richard Dear Richard,
Thank you for your reply :) Here's a link to the website https://nitotem.ch/collection/

Have a great day!

Tessa

Richard

Dear @tessa

Thanks for the link, to be sure the correct options for navigation are set in (have to ask):

Lay Options > Lightbox addon >

Also if you could please make sure of the following before proceeding:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

If this is indeed a bug Tessa will be great to sort out as soon as possible :)

If problem persists:

Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

Talk soon & best wishes
Richard

tessa

Dear Richard,
Thank you so much for your help!
I checked everything, and it was a lay theme update problem! I am sorry I didn't notice that earlier.

Anyway, now it works all good :)

THANKS a lot for your time & help!

All the best to you,
Tessa

Richard

Dear Tessa

@tessa

Most welcome, great that you can continue with your Laytheme project!

Best wishes & have a wonderful day :)

Richard

tessa

@Richard 😊🙏🏻