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Lay Theme Forum

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  3. Cannot Customize Main Page

Cannot Customize Main Page

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  • N Offline
    N Offline
    nibw
    wrote on last edited by
    #1

    I cannot customize my main page of the site. There is no Gridder under the customize menu. Project pages are fine. When attempting to customize the main page instead of gridder I only see the the web version of the site with no ability to edit.

    http://www.notifbutwhen.com

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @nibw

      Please make sure of the following before proceeding:

      Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

      Any custom CSS or JS that may interfere is temporarily removed.

      Any third-party plugins are de-activated to see if this resolves the issue.

      If using a WordPress Cache plugin, disable it or clear your cache.

      License key not activated - (in website blank situations or button not available)

      If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

      Possibly your website is running PHP 8.0 this has been knownin some cases to cause issue.

      Additionally take a look at https://laytheme.com/troubleshooting.html
 specifically the 'Customizer not showing' section describing 'Yoast SEO'

      Talk soon @nibw & best wishes :)

      Sincerely
      Richard

      N 1 Reply Last reply
      0
      • RichardR Richard

        Dear @nibw

        Please make sure of the following before proceeding:

        Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

        Any custom CSS or JS that may interfere is temporarily removed.

        Any third-party plugins are de-activated to see if this resolves the issue.

        If using a WordPress Cache plugin, disable it or clear your cache.

        License key not activated - (in website blank situations or button not available)

        If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

        Possibly your website is running PHP 8.0 this has been knownin some cases to cause issue.

        Additionally take a look at https://laytheme.com/troubleshooting.html
 specifically the 'Customizer not showing' section describing 'Yoast SEO'

        Talk soon @nibw & best wishes :)

        Sincerely
        Richard

        N Offline
        N Offline
        nibw
        wrote on last edited by
        #3

        @Richard I tried all these suggestions and still the issue persists.
        Everything is up to date.
        No custom CSS or JS.
        All plugins are up to date. The plugins on the site are:
        Contextual related Posts
        Lay Theme Carousel
        Post Sliders and Post Grids
        Wordfence
        WPS Hide Login
        I'm not using WordPressCache. No other way to clear the cache.
        License Key seems fine
        PHP is 7.3.11

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear @nibw

          Have sent you a message via 'chats' ✨


          Talk soon & best wishes
          Richard
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          I also code custom websites or custom Lay features.
          💿 Email me here: 💿
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
          Online Users
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          craigfeldspar
          Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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