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  3. Black Screen of Death, Please Help!

Black Screen of Death, Please Help!

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  • R Offline
    R Offline
    reallybadatstuff
    wrote on last edited by
    #1

    My wordpress website is susannasuh.info

    I recently reactivated my website after the domain name has expired, it worked fine before but now my website does not show any contents and is just a black/white screen of death on google chrome and safari. It sometimes shows up on firefox.

    I don't think it is an update issue because I can view my website just fine in firefox in my own browser, but visitors only see a black/white screen.

    Please help! I'm so worried job recruiters are only seeing a black screen :'( please help if you can

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by Richard
      #2

      Dear @reallybadatstuff

      Currently I am able to view your website but have this error in the console:

      Screen Shot 2021-05-25 at 4.51.09 PM.png

      As some first steps of debugging:

      Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

      Any custom CSS or JS that may interfere is temporarily removed.

      Any third-party plugins are de-activated to see if this resolves the issue.

      If using a WordPress Cache plugin, disable it or clear your cache.

      License key not activated - (in website blank situations or button not available)

      If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

      Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

      Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.


      Talk soon @reallybadatstuff and have a wonderful day! 🌝

      Sincerely
      Richard
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      I also code custom websites or custom Lay features.
      💿 Email me here: 💿
      info@laytheme.com

      Before you post:
      1. When using a WordPress Cache plugin, disable it or clear your cache.
      2. Update Lay Theme and all Lay Theme Addons
      3. Disable all Plugins
      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

      This often solves issues you might run into

      When you post:
      1. Post a link to where the problem is
      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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