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  3. laytheme loading issues – frontend and backend

laytheme loading issues – frontend and backend

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  • E Offline
    E Offline
    ErEs
    wrote on last edited by
    #1

    hello

    i am having issues with my new laytheme website.
    when i click around and navigate between projects, sites etc. i struggle with loading issues.
    the page starts to load and then suddenly stops until i click refresh in my browser.

    things i have done so far:

    • get rid of all custom css and html code
    • deactivate all plugins
    • try different browsers (safari, firefox, chrome)
    • try different browser modes (ingocnito)
    • try different devices (laptop, tablet, pc)

    none of them worked.
    so i decided to change the wordpress theme to the standard one. all of a sudden there are no loading issues anymore.

    as soon as i activated laythem once again loading issues appear again.
    notice that these issues are not only affecting my website (frontend) but also the laytheme wordpress editor itself (backend).

    i am looking forward to hearing from you, since i do not know what to do anymore.

    link to my website: sanderrobert.de

    thanks in advance

    E 1 Reply Last reply
    0
    • E ErEs

      hello

      i am having issues with my new laytheme website.
      when i click around and navigate between projects, sites etc. i struggle with loading issues.
      the page starts to load and then suddenly stops until i click refresh in my browser.

      things i have done so far:

      • get rid of all custom css and html code
      • deactivate all plugins
      • try different browsers (safari, firefox, chrome)
      • try different browser modes (ingocnito)
      • try different devices (laptop, tablet, pc)

      none of them worked.
      so i decided to change the wordpress theme to the standard one. all of a sudden there are no loading issues anymore.

      as soon as i activated laythem once again loading issues appear again.
      notice that these issues are not only affecting my website (frontend) but also the laytheme wordpress editor itself (backend).

      i am looking forward to hearing from you, since i do not know what to do anymore.

      link to my website: sanderrobert.de

      thanks in advance

      E Offline
      E Offline
      ErEs
      wrote on last edited by
      #2

      update: i found my website working well without any loading issues on mobile devices. it only affects the desktop version.

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      • RichardR Offline
        RichardR Offline
        Richard
        Global Moderator
        wrote on last edited by Richard
        #3

        Dear @ErEs


        Thank you for this information and apologies that you are having such issue.

        Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?


        I will also forward this to Armin to make sure ➡️


        As you have obviously tried many of the initial debugging tips, sorry that i cannot be of further help immediately.


        Talk soon & have a wonderful day @ErEs
        Sincerely
        Richard
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        • E Offline
          E Offline
          ErEs
          wrote on last edited by
          #4

          Hey @Richard thank you for your quick response.
          i did as you told me and sent armin an email with all links provided.

          thanks for your help.

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          • RichardR Offline
            RichardR Offline
            Richard
            Global Moderator
            wrote on last edited by
            #5

            Dear @ErEs

            Thank you, hope to help as soon as possible! 💥


            Best wishes
            Richard
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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote on last edited by
              #6

              great website!

              mmh it seems to work well for me

              could you try a different wifi or try and connect to your internet through a hotspot or ask your webhost if maybe there's an issue with the server?

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              I also code custom websites or custom Lay features.
              💿 Email me here: 💿
              info@laytheme.com

              Before you post:
              1. When using a WordPress Cache plugin, disable it or clear your cache.
              2. Update Lay Theme and all Lay Theme Addons
              3. Disable all Plugins
              4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

              This often solves issues you might run into

              When you post:
              1. Post a link to where the problem is
              2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
              3. If the problem is difficult to explain, post screenshots / link to a video to explain it
              Online Users
              A
              alasdair17
              Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
              laytheme.com
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