Customize blocked
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Hello,
I am trying to open the customize page and it is blocked and all white. See image attached.
Thank you in advance and have a great week-end!
Sofia!
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Dear @sofiapapa08
Please make sure of the following if you are able 🌝
Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
Any custom CSS or JS that may interfere is temporarily removed.
Any third-party plugins are de-activated to see if this resolves the issue.
If using a WordPress Cache plugin, disable it or clear your cache.
License key not activated - (in website blank situations or button not available)
If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel.
Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.
Additionally take a look at https://laytheme.com/troubleshooting.html for known problems.
Best wishes
Richard
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it