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  2. Shop / WooCommerce
  3. Online shop and product thumbnail grid element not showing

Online shop and product thumbnail grid element not showing

Scheduled Pinned Locked Moved Shop / WooCommerce
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  • K Offline
    K Offline
    kerstin_cool
    wrote on last edited by
    #1

    Re: "Product Thumbnail Grid" Element not showing

    Hi, I use Lay Theme and installed WooCommerce but neither the shop nor the product thumbnail grid element were showing. A friend updated Lay Theme after reading about this problem in an older post and after that the layout grid was gone on all pages. The shop isn't there. Could you please help me? My website is https://schaugallery.de

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by Richard
      #2

      Dear @kerstin_cool

      Could you please Test with:

      Only Lay Theme and Woocommerce installed and updated.

      No third-party plugins (temporarily deactivate them)

      No Custom Code </>


      Talk soon & Best wishes šŸŒ
      Richard
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      • K Offline
        K Offline
        kerstin_cool
        wrote on last edited by
        #3

        Thank you, I did that. The only code that could be custom is Google Analytics but I don't know where the web designer put it. I am not an WordPress or web There is no gridder as you see in the image. It was there before updating Lay Theme. Bildschirmfoto 2021-08-31 um 09.14.52.png expert unfortunately.

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by Richard
          #4

          Dear @kerstin_cool

          Thanks for the update, the Google Analytics is likely in:

          Lay Options > Custom CSS & HTML > Custom <Head> Content Screen Shot 2021-09-01 at 10.54.51 AM.png

          Worth checking out if there is anything suspect there. šŸ”


          In your screenshot "PayPal checkout is almost ready".

          Do you have the PayPal payments installed? These threads may help, Armin references issue with PayPal:

          http://laythemeforum.com:4567/topic/6983/fatal-error-after-update-woocommerce-paypal-payments/3

          http://laythemeforum.com:4567/topic/7078/woo-commerce-payments-gridder-disappears/7


          Talk soon & best wishes
          Richard
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          • K Offline
            K Offline
            kerstin_cool
            wrote on last edited by
            #5

            I don't want to use Paypal. I didn't activate it, only bank transfer.

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            • K Offline
              K Offline
              kerstin_cool
              wrote on last edited by
              #6

              Google Anaytics wasn't a problem before...

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              • RichardR Offline
                RichardR Offline
                Richard
                Global Moderator
                wrote on last edited by
                #7

                Dear @kerstin_cool

                Have sent you a message via Chats ✨


                Thank you for supporting Lay Theme
                Richard
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                • P Offline
                  P Offline
                  pascal
                  wrote on last edited by
                  #8

                  Hey there,
                  I have the same problem. How did you solve it?

                  Shop, Cart page etc not working (white page). When Twenty Twenty-one theme is activated everything works fine.

                  No plugins, no custom code. Only custom font.

                  http://s882631967.online.de/shop/

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                  • RichardR Offline
                    RichardR Offline
                    Richard
                    Global Moderator
                    wrote on last edited by
                    #9

                    Dear @pascal

                    Hard to say from the initial page - i may have to login to get a better idea of whats going on (Note: do not disclose your personal details on the thread- only via 'Chats' šŸŒ)

                    Could you also make sure your carousel plugin is up to date as well as Lay Theme - you may need to go into > appearance > themes > lay theme to check for the update if it is not prompted.


                    Talk soon Pascal & have a wonderful day šŸ–
                    Richard
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                    • P Offline
                      P Offline
                      pascal
                      wrote on last edited by
                      #10

                      Turning off "Cover for pages" option in Lay Options fixed this for me.

                      oof...this took a while... :)

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                      • RichardR Offline
                        RichardR Offline
                        Richard
                        Global Moderator
                        wrote on last edited by
                        #11

                        Amazing! thanks for the update @pascal this is great for others in the future, will keep this in mind, as well as letting Armin know šŸŒ


                        Best wishes
                        Richard
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                        I also code custom websites or custom Lay features.
                        šŸ’æ Email me here: šŸ’æ
                        info@laytheme.com

                        Before you post:
                        1. When using a WordPress Cache plugin, disable it or clear your cache.
                        2. Update Lay Theme and all Lay Theme Addons
                        3. Disable all Plugins
                        4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                        This often solves issues you might run into

                        When you post:
                        1. Post a link to where the problem is
                        2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                        3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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