Website content disappears when plugins activated
a few weeks ago I realized my plugins are not working and I left a message in the forum here, but never got a response. By now, I realized that when my plugins are activated the content from my website disappears and only the menu structure remains. The plugins are also not working. Of course I tried to update lay theme and all plugins, but so far nothing helped. I also reinstalled the plugins and re-entered the license key, cleared the cache and did everything I could come up with.
I would be really grateful for some support.
" I left a message in the forum here, but never got a response. "
I'm sorry this happened your thread must have gotten past me!
Given that you have tried the standard debugging steps (update,cache. plugins etc) & you feel comfortable doing so, please send my your Login details via 'chats' and I will take a closer look 🔍
Note: please do not disclose your private info on the thread itself 🌝
Talk soon Nike & once again sorry that my support failed you originally
thank you for your support.
I left you a message in the chat. Did you receive it?
Somehow two versions of Lay Theme existed within your theme directory, an updated version 3.9.2 and an older version 2.2.2. The older version remained activated.
After deleting both and doing a fresh re-install of the most recent version, activating your plugins now works! 🌝
Please test and let me know if all is working correctly.
Best wishes Nike and thank you for supporting Lay Theme
thank you for your help! It's working again, but unfortunately the layout of the page is changed a lot now? Is there any way to get back to my former layout?
Sorry that this happened, the jump from version 2.2.2 - 3.9.2 must have come with changes. Im really sorry i didn't foresee this ( i assumed the Gridder would remain the same) . Did you have any backup's or the plugin "updraft"? if not you will have to re-order the layout, i'm very sorry.
Apologies for not seeing this Nike 😔
Before you post
Use the Search Feature. Maybe there is already a solution to your issue.
1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. Now see if your problem solved itself
5. Go here, see if your problem is listed here:
When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it