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  3. Project Thumbnail links don't work

Project Thumbnail links don't work

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projectlinkthumbnaillink
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  • henriettebrueckH Offline
    henriettebrueckH Offline
    henriettebrueck
    wrote on last edited by
    #1

    Hello everybody!
    I recently have the problem that my project thumbnails don't work anymore.
    The hover states work, and the curser changes to a clickable state, but when you click nothing happens.
    You can however open the page with right click "open link in new tab".

    I'd highly appreciate some help as I'm currently at the end of my wits.

    http://philippabrueck.com/

    All the best,
    Henriette

    Henriette Brück

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear Henriette

      @henriettebrueck

      Yes for some reason the 'push state' isn't functioning correctly, here you can see the error in the console even though your link path is correct (can be opened with 'new tab'): Edit: Just as i'm writing this the links now work? something was changed on your end?
      Screen Shot 2021-09-28 at 11.10.58 AM.png

      When trying to debug the problem could you make sure of the following:

      Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

      Any custom CSS or JS that may interfere is temporarily removed.

      Any third-party plugins are de-activated to see if this resolves the issue.

      If the problem persists Henriette, please feel free to send your Login details to me via 'Chats' i can take a closer look 🔍

      (note: do not disclose your personal info on this thread)


      Talk soon & best wishes 🏖
      Richard
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      • henriettebrueckH Offline
        henriettebrueckH Offline
        henriettebrueck
        wrote on last edited by
        #3

        Hi Richard, thank you for your quick reply!
        I tried the debugging methods but the problem persists.

        Also nothing changed on my end and for me the links still don't work. They do however work in the Customizer, which is another oddity to me.

        Anyways, I will send you the login data via chat as I'm at the end of my wisdom.

        All the best,
        Henriette

        Henriette Brück

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear Henriette

          @henriettebrueck

          Thank you for the login details, I have now tested your website on Safari, Chrome & Firefox. The Project thumbnails work for me. If not for you, please try in an incognito window to make sure its not cache related. The console errors are not there anymore so i think is working fine 🌝


          Best wishes Henriette
          Richard
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          • henriettebrueckH Offline
            henriettebrueckH Offline
            henriettebrueck
            wrote on last edited by
            #5

            Hi Richard,
            this is weird because it still does not work for me! I also tested out other browsers and incognito mode, as well as cleared my browser cache. None of it worked.

            All the best,
            Henriette

            Henriette Brück

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            • henriettebrueckH Offline
              henriettebrueckH Offline
              henriettebrueck
              wrote on last edited by
              #6

              UPDATE: So the site exist as both .com and .de (with an internal forwarding) and curiously the thumbnails work on the .de but not on the .com site. I will continue tinkering and see if I can solve it myself, but let's see.

              Henriette Brück

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              • RichardR Offline
                RichardR Offline
                Richard
                Global Moderator
                wrote on last edited by
                #7

                Dear Henriette

                @henriettebrueck

                Ah, interesting, I wondered why we had different results. Thanks for the update, did you find a solution for the .com version?


                Best wishes ✨
                Richard
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                I also code custom websites or custom Lay features.
                💿 Email me here: 💿
                info@laytheme.com

                Before you post:
                1. When using a WordPress Cache plugin, disable it or clear your cache.
                2. Update Lay Theme and all Lay Theme Addons
                3. Disable all Plugins
                4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                This often solves issues you might run into

                When you post:
                1. Post a link to where the problem is
                2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                3. If the problem is difficult to explain, post screenshots / link to a video to explain it
                Online Users
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