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  3. Background video not showing in current Safari versions

Background video not showing in current Safari versions

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  • RichardR Offline
    RichardR Offline
    Richard
    Global Moderator
    wrote on last edited by Richard
    #2

    Dear @shbln

    Thanks for the Bug Report, i was able to recreate the issue on Safari. I have forwarded to Armin for a closer look πŸ”
    Screen Shot 2021-11-03 at 8.54.46 AM.png

    Also to help the process:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?


    Talk soon @shbln & have a wonderful day 🌝
    Richard
    S 1 Reply Last reply
    0
    • RichardR Richard

      Dear @shbln

      Thanks for the Bug Report, i was able to recreate the issue on Safari. I have forwarded to Armin for a closer look πŸ”
      Screen Shot 2021-11-03 at 8.54.46 AM.png

      Also to help the process:

      Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?


      Talk soon @shbln & have a wonderful day 🌝
      Richard
      S Offline
      S Offline
      shbln
      wrote on last edited by
      #3

      @Richard I will send you the details via email as requested

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      1
      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote on last edited by
        #4

        working on it!

        S 2 Replies Last reply
        0
        • arminunruhA arminunruh

          working on it!

          S Offline
          S Offline
          shbln
          wrote on last edited by
          #5

          @arminunruh thank you! please let us know if you need any further information

          1 Reply Last reply
          0
          • arminunruhA arminunruh

            working on it!

            S Offline
            S Offline
            shbln
            wrote on last edited by
            #6

            @arminunruh any update on this?

            1 Reply Last reply
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            • RichardR Offline
              RichardR Offline
              Richard
              Global Moderator
              wrote on last edited by Richard
              #7

              Dear @shbln

              Have contacted Armin & he believes this will be fixed tomorrow βœ…


              Best wishes
              Richard
              S 1 Reply Last reply
              0
              • RichardR Richard

                Dear @shbln

                Have contacted Armin & he believes this will be fixed tomorrow βœ…


                Best wishes
                Richard
                S Offline
                S Offline
                shbln
                wrote on last edited by
                #8

                @Richard thank you :)

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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #9

                  Hey everybody, so I finally got around to updating my MacOs and I just looked at it on Safari.

                  The background video works for me :O
                  Screenshot 2021-11-30 at 09.21.56.png

                  However, when I look at my Safari version it seems to be Version 15.1 (17612.2.9.1.20)
                  and yours is 15.0

                  Maybe there was a bug with the Safari 15.0 version

                  @shbln you might want to check out your website, it seems to be down

                  1 Reply Last reply
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                  • S Offline
                    S Offline
                    shbln
                    wrote on last edited by
                    #10

                    @arminunruh

                    thanks for your feedback. The website was down due to IONOS having issues this morning in Germany. It is now live and running.

                    The bug ONLY appears in Safari Mobile (!) latest versions of iOS and Safari.
                    The latest version of MacOS Monterey seems to have fixed the issue on desktop, however on iOS and Safari it’s still there.

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                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote on last edited by
                      #11

                      however, i can see that on iOS Safari the background video just doesn't autoplay anymore. Will definitely fix this now.

                      1 Reply Last reply
                      1
                      • arminunruhA Offline
                        arminunruhA Offline
                        arminunruh
                        Global Moderator
                        wrote on last edited by
                        #12

                        hey everybody and @shbln
                        after trying to fix this for the iphone safari browser i googled it a little more
                        and found out that any videos that are position fixed like background videos currently dont work on any website when visited with safari - not just lay theme websites

                        i tried the recommended fixes without success and i recommend for now you use a background image instead of a background video and wait for the next ios update

                        with the latest ios update, apple enabled a default setting for some gpu accelerated video processing which causes this bug. so it is a ios / ios safari bug :O

                        here's how to disable it:
                        how-to-fix-safari-video-black-screen-bug.jpg

                        the recent macos update fixed the bug for safari already.
                        found here: https://www.iphonetricks.org/how-to-fix-safari-videos-black-screen-bug/

                        S 1 Reply Last reply
                        1
                        • arminunruhA arminunruh

                          hey everybody and @shbln
                          after trying to fix this for the iphone safari browser i googled it a little more
                          and found out that any videos that are position fixed like background videos currently dont work on any website when visited with safari - not just lay theme websites

                          i tried the recommended fixes without success and i recommend for now you use a background image instead of a background video and wait for the next ios update

                          with the latest ios update, apple enabled a default setting for some gpu accelerated video processing which causes this bug. so it is a ios / ios safari bug :O

                          here's how to disable it:
                          how-to-fix-safari-video-black-screen-bug.jpg

                          the recent macos update fixed the bug for safari already.
                          found here: https://www.iphonetricks.org/how-to-fix-safari-videos-black-screen-bug/

                          S Offline
                          S Offline
                          shbln
                          wrote on last edited by
                          #13

                          @arminunruh thanks for the info, let's hope for a quick safari / iOS update then :)

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