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  3. "Unexpected Error! The query returned with an error."

"Unexpected Error! The query returned with an error."

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  • B Offline
    B Offline
    billykioso
    wrote on last edited by
    #1

    Hello kind people! Has anyone ever had this message while trying to activate their license key?

    "Unexpected Error! The query returned with an error." (see screenshot)

    I can't activate LT so I can't update it either.

    I'm working on SiteGround which I know works, as I've done another LT site there in the past (although I didn't install it).

    Any help would be greatly appreciated!

    Screenshot 2022-02-14 at 10.18.03.png

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @billykioso

      Sorry for this error that occurred. I have been in contact with other users and confirmed that it was an issue with our License manager that was down for a day. When trying to communicate with the manager it was unable to.

      Could you please try again and let me know the results?

      If you have any further problems feel free to contact me via:

      licensekeys@laytheme.com

      And i can talk with you directly šŸŒ


      Best wishes
      Richard
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      • B Offline
        B Offline
        billykioso
        wrote on last edited by
        #3

        Yes I tried abs it works now, thanks!

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Thanks for the confirmation @billykioso ā­ļø

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          I also code custom websites or custom Lay features.
          šŸ’æ Email me here: šŸ’æ
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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