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  3. Images don't show on the page

Images don't show on the page

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  • A Offline
    A Offline
    apako
    wrote on last edited by
    #1

    Hello,
    I can upload images, and work with them on the grid, but when the page is loaded images are not there (only the text).

    What I see:
    f66c14cc-08ce-4fde-9739-695573b75c77-image.png
    How the page looks:
    fecffb8d-d57e-464b-a905-6b1fb20b3589-image.png

    http://alicjapakosz.pl/wp/2020-2/

    Could you please help me?
    Alicja

    1 Reply Last reply
    0
    • A Offline
      A Offline
      apako
      wrote on last edited by
      #2

      Also:

      I use Google Chrome, the only plugin installed is Lay Theme Lightbox. Lay Theme, Lightbox plugin, and WordPress are updated to the newest versions.

      1 Reply Last reply
      0
      • RichardR Offline
        RichardR Offline
        Richard
        Global Moderator
        wrote on last edited by
        #3

        Dear Alicja

        @apako

        Thank you for the Bug report. πŸ›
        The Image content is being loaded but not displayed,
        The images are being rendered 0px by 0px.

        Screen Shot 2022-04-08 at 12.12.51 PM.png

        I made a Test with your elements but was unable to recreate the Bug:

        https://rickei3.dreamhosters.com/img-tests/

        Screen Shot 2022-04-08 at 2.40.21 PM.png


        I see at the top fo your Wordpress admin there are "9" updates, what are these?

        Screen Shot 2022-04-08 at 2.27.37 PM.png

        Also how have you set the image settings in Lay Options :

        Screen Shot 2022-04-08 at 2.43.14 PM.png

        Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

        Any custom CSS or JS that may interfere is temporarily removed.

        Any third-party plugins are de-activated to see if this resolves the issue.

        If using a WordPress Cache plugin, disable it or clear your cache.

        License key not activated - (in website blank situations or button not available)

        If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.


        Talk soon 🌝
        Richard
        1 Reply Last reply
        0
        • A Offline
          A Offline
          apako
          wrote on last edited by
          #4

          Hello, thank you for the reply.

          These 9 updates are themes I don't use. I updated them now, but it didn't help.
          5bc109dc-3a41-4393-90f7-add3d9fbc734-image.png

          Wordpress, Lay Theme & Laytheme Lightbox are updated.

          License key is activated.

          Image settings in Lay Options:
          b85da4dc-29eb-4800-8060-b6923375cf5b-image.png

          This problem still occurs - Only text is visible:
          5edd6be8-a54d-4328-84cb-e3d0665cfb9a-image.png
          9e0aef20-2282-446d-aff7-cda159fcab36-image.png

          Thank you in advance for any help!
          Alicja

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          0
          • A Offline
            A Offline
            apako
            wrote on last edited by
            #5

            Hello,

            I am still stuck with this problem. Most of the content on my site is images and if they don't display I can't continue working on it.

            Because of that, I am again asking for help or any ideas on how to change it.

            Greetings,
            Alicia

            http://alicjapakosz.pl/wp/paintings/

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            0
            • RichardR Offline
              RichardR Offline
              Richard
              Global Moderator
              wrote on last edited by
              #6

              Dear Alicia

              @apako

              Thank you for the screenshots πŸ‘
              Strange that everything is up to date and you are experiencing 0px - 0px rendered images>

              I might need to login myself with this and take a closer inspection πŸ”
              If you feel comfortable doing so, please send you login details and reference to this thread via 'Chats'.

              You could also send via email to richard@laytheme.com if you wish 🌝

              Another question Alicia, what webhost are you using for this website?


              Talk soon
              Richard
              1 Reply Last reply
              0
              • A Offline
                A Offline
                apako
                wrote on last edited by
                #7

                Dear Richard,

                please let me try again - I will move the WordPress installation to the new address www.alicjapakosz.pl, and if this won't help I will get back to you.

                Hopefully, it will solve the problem. If not, I am not really comfortable with sharing my login info, would it also be possible to meet via anydesk?

                The web host is www.nazwa.pl (one of the biggest polish hosting companies).

                Thank you very much for your help and support! I will get back to you to let you know how it went and whether the problem is solved.

                Alicja

                1 Reply Last reply
                0
                • A Offline
                  A Offline
                  apako
                  wrote on last edited by
                  #8
                  This post is deleted!
                  1 Reply Last reply
                  0
                  • A Offline
                    A Offline
                    apako
                    wrote on last edited by
                    #9
                    This post is deleted!
                    1 Reply Last reply
                    0
                    • A Offline
                      A Offline
                      apako
                      wrote on last edited by
                      #10

                      Dear Richard,

                      unfortunately, this didn't help.

                      The new address is https://alicjapakosz.pl/. License key is activated, Wordpress, Lay Theme & Laytheme Lightbox are updated. Image settings in Lay Options are set as you recommended.

                      The problem still occurs - only text is visible:

                      https://alicjapakosz.pl/paintings/
                      a0515423-65e8-4ac9-b04d-dd21fe56c7cb-image.png
                      d98dcc8c-667a-4205-a608-53edab80cb08-image.png

                      As I'm still stuck I changed my mind, and I will send you login details on e-mail. I will be grateful if you could take a look at this.

                      Greetings,
                      Alicja

                      1 Reply Last reply
                      0
                      • RichardR Offline
                        RichardR Offline
                        Richard
                        Global Moderator
                        wrote on last edited by
                        #11

                        Dear Alicja

                        @apako

                        I have taken a look and replied via email 🌝
                        I have forwarded this to Armin as i am still unsure if it's a Lay Theme bug or something server related, i explain further via email.

                        The images are being generated but not rendered at any size, here you can see:

                        Screen Shot 2022-04-13 at 4.23.48 PM.png


                        Talk soon
                        Richard
                        1 Reply Last reply
                        0
                        • A Offline
                          A Offline
                          apako
                          wrote on last edited by
                          #12

                          I received your e-mail, but it was empty with no words, and one noname attachment. Could you please try again?

                          1 Reply Last reply
                          0
                          • RichardR Offline
                            RichardR Offline
                            Richard
                            Global Moderator
                            wrote on last edited by
                            #13
                            @apako I dont understand why the email did not send...

                            Dear Alicja, best wishes.

                            Thank you for the login details, i understand it being slightly uncomfortable sharing them online.
                            Any details will not be saved and everything remains confidential. 🌝

                            Your website has been forwarded to Armin (creator) to inspect, as a possible Bug.
                            Your wordpress and Lay Theme installation was up to date and everything was fine as you said.
                            No Custom CSS or JS, PHP version 7.4 and new Wordpress.
                            I honestly couldn't find anything wrong with your setup.

                            The images are being generated but not rendered in the correct size:

                            Screen Shot 2022-04-13 at 4.23.48 PM.png

                            At first i thought this may be because of the big image size so recreated your page on a test site (not issue).

                            https://rickei3.dreamhosters.com/834-2/

                            I installed Lay Theme version 4.2.2 to make sure it was not the Theme version.
                            I am unsure at this point if it's Lay Theme or a server issue and so i decided to ask Armin (lay Theme's creator).

                            I will wait for his reply but in the meantime if you want to continue with your Projects we could look into adding some Custom CSS for now, let me know πŸ‘

                            Sincerely
                            Richard

                            Lay Theme Team

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                            0
                            • A Offline
                              A Offline
                              allie heesh
                              wrote on last edited by
                              #14

                              @apako said in Images don't show on the page:

                              https://alicjapakosz.pl/paintings/

                              I am having the same problem, has a solution been found?
                              The text layouts are also not displaying how i have them in the gridder.

                              Would love to solve this asap!!!

                              1 Reply Last reply
                              0
                              • RichardR Offline
                                RichardR Offline
                                Richard
                                Global Moderator
                                wrote on last edited by
                                #15

                                Dear Allie

                                @allie-heesh

                                Are you able to post a link to your website with the problem text layouts? πŸ”


                                Best
                                Richard
                                1 Reply Last reply
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                                I also code custom websites or custom Lay features.
                                πŸ’Ώ Email me here: πŸ’Ώ
                                info@laytheme.com

                                Before you post:
                                1. When using a WordPress Cache plugin, disable it or clear your cache.
                                2. Update Lay Theme and all Lay Theme Addons
                                3. Disable all Plugins
                                4. Go to Lay Options β†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                                This often solves issues you might run into

                                When you post:
                                1. Post a link to where the problem is
                                2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                                3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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