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  3. My website does not open

My website does not open

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  • M Offline
    M Offline
    MES
    wrote on last edited by
    #1

    Until last month my website was still up but somehow I cannot open it now, or the backend. Can anyone help? http://maayanstrauss.com/

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @MES

      Best wishes, sorry that this has occurred, unfortunately if we cannot see the website we wont be able to debug the problem. Did you recently add any plugins or update any plugins?

      I would suggest getting in contact with your Web hosting provider and asking them for help as they will have a better chance accessing your Website back-end.


      Sincerely ✨
      Richard
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      • M Offline
        M Offline
        MES
        wrote on last edited by
        #3

        Dear Richard,
        Thanks for the quick reply. I do not remember adding any plugins. Actually, it's been quite a while since I made any changes to the site but I did open it several times in early April and it was functional. My domain and hosting are with Godaddy and they said they can help if I can get the A records or IP address from you and send them. I have no understanding of the problem or exactly what are A records --but could this make sense? I would greatly appreciate it if you could help. Thank you and best wishes, Maayan

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        • M Offline
          M Offline
          MES
          wrote on last edited by MES
          #4
          This post is deleted!
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          • RichardR Offline
            RichardR Offline
            Richard
            Global Moderator
            wrote on last edited by
            #5

            Dear @MES

            Am i correct that we emailed together about this? šŸŒ


            Best wishes
            Richard
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            I also code custom websites or custom Lay features.
            šŸ’æ Email me here: šŸ’æ
            info@laytheme.com

            Before you post:
            1. When using a WordPress Cache plugin, disable it or clear your cache.
            2. Update Lay Theme and all Lay Theme Addons
            3. Disable all Plugins
            4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

            This often solves issues you might run into

            When you post:
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            2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
            3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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