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  3. Mp4 video not working on mobile (iPhone/iPad)

Mp4 video not working on mobile (iPhone/iPad)

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  • D Offline
    D Offline
    David Roman
    wrote on Aug 14, 2022, 2:15 PM last edited by
    #1

    Hi All,

    For the past days I try to get the following video working on mobile (Safari on a iPhone) without any luck :

    https://www.droman.works/video-test/

    Things I tried:

    • Almost any video setting combination (auto play on/off, with or without controls, mute/unmute, etc.)
    • On desktop it works like a charme. (Safari and Chrome)
    • Tried Responsive Design Mode on Safari. There it works. Yet on a iPhone or iPad it self not.
    • Deactivated all my plugins.

    Hope somebody has idea what it could be.

    Thanks.
    David

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      arminunruh
      Global Moderator
      wrote on Aug 15, 2022, 7:09 AM last edited by
      #2

      hey i will take a closer look!

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        David Roman
        wrote on Aug 16, 2022, 4:24 PM last edited by
        #3

        Hi Armin, Thanks!

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          arminunruh
          Global Moderator
          wrote on Aug 21, 2022, 12:06 PM last edited by
          #4

          hey sorry this is taking some time, im in a different country and i need to work on a different project for another week, thats taking up all of my time :O

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            David Roman
            wrote on Aug 28, 2022, 10:56 AM last edited by
            #5

            Thanks for your message! No problem, hopefully itโ€™s easy to fix.

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              arminunruh
              Global Moderator
              wrote on Aug 29, 2022, 12:23 PM last edited by
              #6

              so i just tried on my own lay theme website and an mp4 video works on my site.
              then i used your video file and it doesnt work on the website for ipad.

              try this video:
              https://download.blender.org/peach/bigbuckbunny_movies/

              the .mp4 one.
              its a sample video.
              this one should work.

              now it seems maybe there's something wrong with the mp4 file.
              i tried converting it using the handbrake app for mac. but that didn't fix the issue.

              maybe try and somehow change the video file, like export it in a different way.

              if nothing works you could add it as a vimeo or youtube video :/

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              1/6

              Aug 14, 2022, 2:15 PM


              I also code custom websites or custom Lay features.
              ๐Ÿ’ฟ Email me here: ๐Ÿ’ฟ
              info@laytheme.com

              Before you post:
              1. When using a WordPress Cache plugin, disable it or clear your cache.
              2. Update Lay Theme and all Lay Theme Addons
              3. Disable all Plugins
              4. Go to Lay Options โ†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

              This often solves issues you might run into

              When you post:
              1. Post a link to where the problem is
              2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
              3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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