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  3. Installation not working, white screen

Installation not working, white screen

Scheduled Pinned Locked Moved Installation Problems
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  • E Offline
    E Offline
    emergingeden
    wrote on last edited by
    #1

    Hi, I installed themes according to the guidelines but to no avail. I'm getting a white screen. I have a site through bluehosting. I did the installation with the lay.zip file.

    Help is appreciated.

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote on last edited by
      #2

      can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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      • A Offline
        A Offline
        alex91
        wrote on last edited by
        #3

        Dear @arminunruh,
        unfortunatly my website is not working. it shows a white screen – doesn't matter which page I try to open. Also tried to deactivate all plugins and cannot find the mistake... also the update is not working. Its given me always this error:

        Herunterladen der Aktualisierung von https://downloads.wordpress.org/release/de_DE/wordpress-6.6.1.zip …

        Der Download ist fehlgeschlagen.: Die Prüfsumme der Datei (f07c53cc9ceebb808f3b0fc3807d5e87) stimmt nicht mit dem erwarteten Prüfsummenwert (64728de9c5788c9d475ef0597804daf7) überein.

        Installation fehlgeschlagen.

        I would appreciate your help such a lot !
        All the best

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        • arminunruhA Offline
          arminunruhA Offline
          arminunruh
          Global Moderator
          wrote on last edited by
          #4

          if you cant even update wordpress, probably your wordpress installation is corrupted

          can you remove your wordpress website and then install it again?

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          • A Offline
            A Offline
            alex91
            wrote on last edited by
            #5

            dear @arminunruh

            unfortunately it's still not working.... : (
            when i try another theme by wordpress its working again.
            So i assume there is something wrong with lay-theme.

            Don't know what to do as its now neither showing the carrousel plugin....
            Could you maybe have a look?

            Many thanks in advance!
            Alex

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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote on last edited by
              #6

              hey @alex91 !
              sorry i was on holidays for a week

              can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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              • arminunruhA Offline
                arminunruhA Offline
                arminunruh
                Global Moderator
                wrote on last edited by
                #7

                you dont use the version 7.2.0 no? cause that one is broken. make sure to use version 7.2.1 for example
                https://kernl.us/api/v2/public/temporary-download/66c1ea9c1bf6b8f29cfb1306

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