Shop stopped working URGENT payment options missing
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Hey, my shop stopped working and it's really bad timing as I'm selling a workshop & digital products for the 31rd. Can you please help, as soon as possible.
Basically my payment options went missing. They aren't dislpayed at the ceck out anymore.
I've just worked with the WooCommerce support through some trouble shooting and it seems to be an LayTheme issue since the checkout and payment options are being displayed fine with a Wordpress standard theme.
WooCommerce data bank, LayTheme and all plugins are up to date.
WooCommerce developper says: "I'm not sure where the scripting conflict is taking place in the theme -- my guess would be one of the template overrides for the checkout page:
lay/woocommerce/checkout/form-checkout.php
lay/woocommerce/checkout/payment.php
lay/woocommerce/checkout/review-order.php
lay/woocommerce/checkout/terms.php "This is how it looks in Firefox:
Normally the "new payment methods" should be displayed under the option, but they are missing. I can't click "Place Order"In Safari no payment options appear at all:
This is where I'm selling the workshop:
https://wild-core.net/passage/This is the system report:
` ### WordPress Environment ### WordPress address (URL): https://wild-core.net Site address (URL): https://wild-core.net WC Version: 7.2.2 REST API Version: ✔ 7.2.2 WC Blocks Version: ✔ 8.9.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.26-udmedia PHP Post Max Size: 30 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.86.0 OpenSSL/1.1.1s SUHOSIN Installed: – MySQL Version: 8.0.30-22 Max Upload Size: 30 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.2.2 WC Database Prefix: wp_ Total Database Size: 14.66MB Database Data Size: 10.78MB Database Index Size: 3.88MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.13MB + Index: 0.13MB + Engine InnoDB wp_edd_customermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM wp_edd_customers: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_edd_notifications: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 3.16MB + Index: 0.08MB + Engine InnoDB wp_postmeta: Data: 5.28MB + Index: 1.81MB + Engine InnoDB wp_posts: Data: 0.38MB + Index: 0.31MB + Engine InnoDB wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 0.12MB + Index: 0.06MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 259 custom_css: 1 customize_changeset: 7 download: 13 edd_discount: 2 edd_log: 1056 edd_payment: 264 edd-checkout-fields: 1 nav_menu_item: 8 nf_sub: 12 page: 49 post: 4 product: 13 revision: 230 shop_coupon: 4 shop_order: 34 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (12) ### Admin CSS MU: by Arun Basil Lal – 2.7 Lay Theme Carousel: by 100k Studio – 2.0.2 Ninja Forms: by Saturday Drive – 3.6.14 Pluginception: by Otto – 1.3 Rename wp-login.php: by Ella van Durpe – 2.6.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.24 WooCommerce Payments: by Automattic – 5.2.0 WooCommerce Subscriptions: by WooCommerce – 4.7.0 WooCommerce: by Automattic – 7.2.2 Yoast SEO: by Team Yoast – 19.13 WP Extra File Types: by Davide Airaghi – 0.5.2 WP Migrate Lite: by Delicious Brains – 2.5.0 ### Inactive Plugins (1) ### Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.40 ### Must Use Plugins (1) ### WP Migrate DB Compatibility: by Delicious Brains – 1.2 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #2098 - /shop/ Cart: #2099 - /cart/ Checkout: #2100 - /checkout-2/ My account: #2101 - /my-account/ Terms and conditions: #220 - /privacy-policy/ ### Theme ### Name: Lay Theme Version: 5.0.3 Author URL: http://100k.studio Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: lay/woocommerce/archive-product.php lay/woocommerce/cart/cart-item-data.php lay/woocommerce/cart/cart-shipping.php lay/woocommerce/cart/cart-totals.php lay/woocommerce/cart/cart.php lay/woocommerce/cart/proceed-to-checkout-button.php lay/woocommerce/checkout/form-checkout.php lay/woocommerce/checkout/form-coupon.php lay/woocommerce/checkout/payment.php lay/woocommerce/checkout/review-order.php lay/woocommerce/checkout/terms.php lay/woocommerce/checkout/thankyou.php lay/woocommerce/content-single-product.php lay/woocommerce/global/quantity-input.php lay/woocommerce/order/order-details-customer.php lay/woocommerce/order/order-details.php lay/woocommerce/single-product/add-to-cart/variable.php lay/woocommerce/single-product/product-attributes.php lay/woocommerce/single-product/product-image.php lay/woocommerce/single-product/related.php lay/woocommerce/single-product/tabs/tabs.php lay/woocommerce/single-product/up-sells.php lay/woocommerce/single-product.php lay/woocommerce/taxonomy-product-cat.php lay/woocommerce/taxonomy-product-tag.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://wild-core.net Subscription Statuses: – WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: France ### Payment Gateway Support ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions subscription_amount_changes subscription_date_changes tokenization add_payment_method ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-12-27 13:52:50 +01:00 Options: ✔ Notes: 76 Onboarding: completed ### WooCommerce Payments ### Version: 5.2.0 Connected to WPCOM: Yes Blog ID: 208396390 Account ID: acct_1LFbmt2HkcjdNl2y ### Action Scheduler ### Canceled: 1 Oldest: 2022-11-30 17:20:09 +0100 Newest: 2022-11-30 17:20:09 +0100 Complete: 147 Oldest: 2022-11-26 15:30:06 +0100 Newest: 2022-12-27 14:42:29 +0100 Failed: 7 Oldest: 2022-09-06 14:17:26 +0200 Newest: 2022-09-16 22:57:27 +0200 Pending: 1 Oldest: 2022-12-27 20:04:13 +0100 Newest: 2022-12-27 20:04:13 +0100 ### Status report information ### Generated at: 2022-12-27 14:47:59 +01:00 ` -
hey there i sent u an email
Before you post:
Use the Search Feature. Maybe there is already a solution to your issue.
1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.
Now see if your problem solved itself.
Go here, see if your problem is listed here:
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1. Post a link to where the problem is
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Post a link to where the problem is if possible, please <3
I don't answer or check forum DMs, please just post on the forum.
I don't answer or check forum DMs, please just post on the forum.
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