Shop stopped working URGENT payment options missing

[Janina]

Hey, my shop stopped working and it's really bad timing as I'm selling a workshop & digital products for the 31rd. Can you please help, as soon as possible.

Basically my payment options went missing. They aren't dislpayed at the ceck out anymore.

I've just worked with the WooCommerce support through some trouble shooting and it seems to be an LayTheme issue since the checkout and payment options are being displayed fine with a Wordpress standard theme.

WooCommerce data bank, LayTheme and all plugins are up to date.

WooCommerce developper says: "I'm not sure where the scripting conflict is taking place in the theme -- my guess would be one of the template overrides for the checkout page:

lay/woocommerce/checkout/form-checkout.php
lay/woocommerce/checkout/payment.php
lay/woocommerce/checkout/review-order.php
lay/woocommerce/checkout/terms.php "

This is how it looks in Firefox:

Normally the "new payment methods" should be displayed under the option, but they are missing. I can't click "Place Order"

In Safari no payment options appear at all:

This is where I'm selling the workshop:
https://wild-core.net/passage/

This is the system report:

`
### WordPress Environment ###

WordPress address (URL): https://wild-core.net
Site address (URL): https://wild-core.net
WC Version: 7.2.2
REST API Version: ✔ 7.2.2
WC Blocks Version: ✔ 8.9.2
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.26-udmedia
PHP Post Max Size: 30 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.86.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 8.0.30-22
Max Upload Size: 30 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.2.2
WC Database Prefix: wp_
Total Database Size: 14.66MB
Database Data Size: 10.78MB
Database Index Size: 3.88MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_edd_customermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_edd_customers: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_edd_notifications: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.16MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 5.28MB + Index: 1.81MB + Engine InnoDB
wp_posts: Data: 0.38MB + Index: 0.31MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 259
custom_css: 1
customize_changeset: 7
download: 13
edd_discount: 2
edd_log: 1056
edd_payment: 264
edd-checkout-fields: 1
nav_menu_item: 8
nf_sub: 12
page: 49
post: 4
product: 13
revision: 230
shop_coupon: 4
shop_order: 34
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (12) ###

Admin CSS MU: by Arun Basil Lal – 2.7
Lay Theme Carousel: by 100k Studio – 2.0.2
Ninja Forms: by Saturday Drive – 3.6.14
Pluginception: by Otto – 1.3
Rename wp-login.php: by Ella van Durpe – 2.6.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

WooCommerce Payments: by Automattic – 5.2.0
WooCommerce Subscriptions: by WooCommerce – 4.7.0
WooCommerce: by Automattic – 7.2.2
Yoast SEO: by Team Yoast – 19.13
WP Extra File Types: by Davide Airaghi – 0.5.2
WP Migrate Lite: by Delicious Brains – 2.5.0

### Inactive Plugins (1) ###

Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.40

### Must Use Plugins (1) ###

WP Migrate DB Compatibility: by Delicious Brains – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #2098 - /shop/
Cart: #2099 - /cart/
Checkout: #2100 - /checkout-2/
My account: #2101 - /my-account/
Terms and conditions: #220 - /privacy-policy/

### Theme ###

Name: Lay Theme
Version: 5.0.3
Author URL: http://100k.studio
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: lay/woocommerce/archive-product.php
lay/woocommerce/cart/cart-item-data.php
lay/woocommerce/cart/cart-shipping.php
lay/woocommerce/cart/cart-totals.php
lay/woocommerce/cart/cart.php
lay/woocommerce/cart/proceed-to-checkout-button.php
lay/woocommerce/checkout/form-checkout.php
lay/woocommerce/checkout/form-coupon.php
lay/woocommerce/checkout/payment.php
lay/woocommerce/checkout/review-order.php
lay/woocommerce/checkout/terms.php
lay/woocommerce/checkout/thankyou.php
lay/woocommerce/content-single-product.php
lay/woocommerce/global/quantity-input.php
lay/woocommerce/order/order-details-customer.php
lay/woocommerce/order/order-details.php
lay/woocommerce/single-product/add-to-cart/variable.php
lay/woocommerce/single-product/product-attributes.php
lay/woocommerce/single-product/product-image.php
lay/woocommerce/single-product/related.php
lay/woocommerce/single-product/tabs/tabs.php
lay/woocommerce/single-product/up-sells.php
lay/woocommerce/single-product.php
lay/woocommerce/taxonomy-product-cat.php
lay/woocommerce/taxonomy-product-tag.php


### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://wild-core.net
Subscription Statuses: –
WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: France

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes
tokenization
add_payment_method


### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-12-27 13:52:50 +01:00
Options: ✔
Notes: 76
Onboarding: completed

### WooCommerce Payments ###

Version: 5.2.0
Connected to WPCOM: Yes
Blog ID: 208396390
Account ID: acct_1LFbmt2HkcjdNl2y

### Action Scheduler ###

Canceled: 1
Oldest: 2022-11-30 17:20:09 +0100
Newest: 2022-11-30 17:20:09 +0100

Complete: 147
Oldest: 2022-11-26 15:30:06 +0100
Newest: 2022-12-27 14:42:29 +0100

Failed: 7
Oldest: 2022-09-06 14:17:26 +0200
Newest: 2022-09-16 22:57:27 +0200

Pending: 1
Oldest: 2022-12-27 20:04:13 +0100
Newest: 2022-12-27 20:04:13 +0100


### Status report information ###

Generated at: 2022-12-27 14:47:59 +01:00
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[arminunruh]

hey there i sent u an email