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    Shop stopped working URGENT payment options missing

    Shop / WooCommerce
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    • Janina
      Janina last edited by

      Hey, my shop stopped working and it's really bad timing as I'm selling a workshop & digital products for the 31rd. Can you please help, as soon as possible.

      Basically my payment options went missing. They aren't dislpayed at the ceck out anymore.

      I've just worked with the WooCommerce support through some trouble shooting and it seems to be an LayTheme issue since the checkout and payment options are being displayed fine with a Wordpress standard theme.

      WooCommerce data bank, LayTheme and all plugins are up to date.

      WooCommerce developper says: "I'm not sure where the scripting conflict is taking place in the theme -- my guess would be one of the template overrides for the checkout page:

      lay/woocommerce/checkout/form-checkout.php
      lay/woocommerce/checkout/payment.php
      lay/woocommerce/checkout/review-order.php
      lay/woocommerce/checkout/terms.php "

      This is how it looks in Firefox:
      alt text
      Normally the "new payment methods" should be displayed under the option, but they are missing. I can't click "Place Order"

      In Safari no payment options appear at all:
      alt text

      This is where I'm selling the workshop:
      https://wild-core.net/passage/

      This is the system report:

      `
      ### WordPress Environment ###
      
      WordPress address (URL): https://wild-core.net
      Site address (URL): https://wild-core.net
      WC Version: 7.2.2
      REST API Version: ✔ 7.2.2
      WC Blocks Version: ✔ 8.9.2
      Action Scheduler Version: ✔ 3.4.0
      Log Directory Writable: ✔
      WP Version: 6.1.1
      WP Multisite: –
      WP Memory Limit: 256 MB
      WP Debug Mode: –
      WP Cron: ✔
      Language: en_US
      External object cache: –
      
      ### Server Environment ###
      
      Server Info: Apache
      PHP Version: 8.0.26-udmedia
      PHP Post Max Size: 30 MB
      PHP Time Limit: 60
      PHP Max Input Vars: 1000
      cURL Version: 7.86.0
      OpenSSL/1.1.1s
      
      SUHOSIN Installed: –
      MySQL Version: 8.0.30-22
      Max Upload Size: 30 MB
      Default Timezone is UTC: ✔
      fsockopen/cURL: ✔
      SoapClient: ✔
      DOMDocument: ✔
      GZip: ✔
      Multibyte String: ✔
      Remote Post: ✔
      Remote Get: ✔
      
      ### Database ###
      
      WC Database Version: 7.2.2
      WC Database Prefix: wp_
      Total Database Size: 14.66MB
      Database Data Size: 10.78MB
      Database Index Size: 3.88MB
      wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
      wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
      wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
      wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
      wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
      wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_comments: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
      wp_edd_customermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
      wp_edd_customers: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
      wp_edd_notifications: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_field_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_options: Data: 3.16MB + Index: 0.08MB + Engine InnoDB
      wp_postmeta: Data: 5.28MB + Index: 1.81MB + Engine InnoDB
      wp_posts: Data: 0.38MB + Index: 0.31MB + Engine InnoDB
      wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
      wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
      wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
      wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
      wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
      wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
      wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
      wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
      wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
      wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
      wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
      wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
      wp_yoast_indexable: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
      wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
      wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
      wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
      wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
      wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
      
      ### Post Type Counts ###
      
      attachment: 259
      custom_css: 1
      customize_changeset: 7
      download: 13
      edd_discount: 2
      edd_log: 1056
      edd_payment: 264
      edd-checkout-fields: 1
      nav_menu_item: 8
      nf_sub: 12
      page: 49
      post: 4
      product: 13
      revision: 230
      shop_coupon: 4
      shop_order: 34
      wpforms: 1
      
      ### Security ###
      
      Secure connection (HTTPS): ✔
      Hide errors from visitors: ✔
      
      ### Active Plugins (12) ###
      
      Admin CSS MU: by Arun Basil Lal – 2.7
      Lay Theme Carousel: by 100k Studio – 2.0.2
      Ninja Forms: by Saturday Drive – 3.6.14
      Pluginception: by Otto – 1.3
      Rename wp-login.php: by Ella van Durpe – 2.6.0
      UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
      DavidAnderson – 1.22.24
      
      WooCommerce Payments: by Automattic – 5.2.0
      WooCommerce Subscriptions: by WooCommerce – 4.7.0
      WooCommerce: by Automattic – 7.2.2
      Yoast SEO: by Team Yoast – 19.13
      WP Extra File Types: by Davide Airaghi – 0.5.2
      WP Migrate Lite: by Delicious Brains – 2.5.0
      
      ### Inactive Plugins (1) ###
      
      Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.40
      
      ### Must Use Plugins (1) ###
      
      WP Migrate DB Compatibility: by Delicious Brains – 1.2
      
      ### Settings ###
      
      API Enabled: –
      Force SSL: –
      Currency: EUR (€)
      Currency Position: right_space
      Thousand Separator: 
      Decimal Separator: ,
      Number of Decimals: 2
      Taxonomies: Product Types: external (external)
      grouped (grouped)
      simple (simple)
      subscription (subscription)
      variable (variable)
      variable subscription (variable-subscription)
      
      Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
      exclude-from-search (exclude-from-search)
      featured (featured)
      outofstock (outofstock)
      rated-1 (rated-1)
      rated-2 (rated-2)
      rated-3 (rated-3)
      rated-4 (rated-4)
      rated-5 (rated-5)
      
      Connected to WooCommerce.com: ✔
      Enforce Approved Product Download Directories: ✔
      Order datastore: WC_Order_Data_Store_CPT
      
      ### WC Pages ###
      
      Shop base: #2098 - /shop/
      Cart: #2099 - /cart/
      Checkout: #2100 - /checkout-2/
      My account: #2101 - /my-account/
      Terms and conditions: #220 - /privacy-policy/
      
      ### Theme ###
      
      Name: Lay Theme
      Version: 5.0.3
      Author URL: http://100k.studio
      Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
      WooCommerce Support: ✔
      
      ### Templates ###
      
      Overrides: lay/woocommerce/archive-product.php
      lay/woocommerce/cart/cart-item-data.php
      lay/woocommerce/cart/cart-shipping.php
      lay/woocommerce/cart/cart-totals.php
      lay/woocommerce/cart/cart.php
      lay/woocommerce/cart/proceed-to-checkout-button.php
      lay/woocommerce/checkout/form-checkout.php
      lay/woocommerce/checkout/form-coupon.php
      lay/woocommerce/checkout/payment.php
      lay/woocommerce/checkout/review-order.php
      lay/woocommerce/checkout/terms.php
      lay/woocommerce/checkout/thankyou.php
      lay/woocommerce/content-single-product.php
      lay/woocommerce/global/quantity-input.php
      lay/woocommerce/order/order-details-customer.php
      lay/woocommerce/order/order-details.php
      lay/woocommerce/single-product/add-to-cart/variable.php
      lay/woocommerce/single-product/product-attributes.php
      lay/woocommerce/single-product/product-image.php
      lay/woocommerce/single-product/related.php
      lay/woocommerce/single-product/tabs/tabs.php
      lay/woocommerce/single-product/up-sells.php
      lay/woocommerce/single-product.php
      lay/woocommerce/taxonomy-product-cat.php
      lay/woocommerce/taxonomy-product-tag.php
      
      
      ### Subscriptions ###
      
      WCS_DEBUG: ✔ No
      Subscriptions Mode: ✔ Live
      Subscriptions Live URL: https://wild-core.net
      Subscription Statuses: –
      WooCommerce Account Connected: ✔ Yes
      Active Product Key: ✔ Yes
      Custom Retry Rules: ✔ No
      Custom Retry Rule Class: ✔ No
      Custom Raw Retry Rule: ✔ No
      Custom Retry Rule: ✔ No
      Retries Migration Status: ✔ Completed
      Report Cache Enabled: ✔ Yes
      Cache Update Failures: ✔ 0 failure
      
      ### Store Setup ###
      
      Country / State: France
      
      ### Payment Gateway Support ###
      
      WooCommerce Payments: products
      refunds
      multiple_subscriptions
      subscription_cancellation
      subscription_payment_method_change_admin
      subscription_payment_method_change_customer
      subscription_payment_method_change
      subscription_reactivation
      subscription_suspension
      subscriptions
      subscription_amount_changes
      subscription_date_changes
      tokenization
      add_payment_method
      
      
      ### Admin ###
      
      Enabled Features: activity-panels
      analytics
      coupons
      customer-effort-score-tracks
      experimental-products-task
      experimental-import-products-task
      experimental-fashion-sample-products
      shipping-smart-defaults
      shipping-setting-tour
      homescreen
      marketing
      multichannel-marketing
      mobile-app-banner
      navigation
      onboarding
      onboarding-tasks
      remote-inbox-notifications
      remote-free-extensions
      payment-gateway-suggestions
      shipping-label-banner
      subscriptions
      store-alerts
      transient-notices
      woo-mobile-welcome
      wc-pay-promotion
      wc-pay-welcome-page
      
      Disabled Features: minified-js
      new-product-management-experience
      settings
      
      Daily Cron: ✔ Next scheduled: 2022-12-27 13:52:50 +01:00
      Options: ✔
      Notes: 76
      Onboarding: completed
      
      ### WooCommerce Payments ###
      
      Version: 5.2.0
      Connected to WPCOM: Yes
      Blog ID: 208396390
      Account ID: acct_1LFbmt2HkcjdNl2y
      
      ### Action Scheduler ###
      
      Canceled: 1
      Oldest: 2022-11-30 17:20:09 +0100
      Newest: 2022-11-30 17:20:09 +0100
      
      Complete: 147
      Oldest: 2022-11-26 15:30:06 +0100
      Newest: 2022-12-27 14:42:29 +0100
      
      Failed: 7
      Oldest: 2022-09-06 14:17:26 +0200
      Newest: 2022-09-16 22:57:27 +0200
      
      Pending: 1
      Oldest: 2022-12-27 20:04:13 +0100
      Newest: 2022-12-27 20:04:13 +0100
      
      
      ### Status report information ###
      
      Generated at: 2022-12-27 14:47:59 +01:00
      `
      
      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        hey there i sent u an email

        1 Reply Last reply Reply Quote 0
        • First post
          Last post
        Post a link to where the problem is
        I don't answer or check forum DMs, please just post on the forum.
        Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

        Before you post:

        Use the Search Feature. Maybe there is already a solution to your issue.

        1. Update Lay Theme and all Lay Theme Addons
        2. Disable all Plugins
        3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
        4. Now see if your problem solved itself
        5. Go here, see if your problem is listed here:
        Troubleshooting

        When you post:
        1. Post a link to where the problem is
        2. If the problem is difficult to explain, post screenshots / link to a video to explain it

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