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    Lay theme crash after update (can't access wordpress)

    Installation Problems
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    • T
      tacavernefleurie last edited by

      Hello there!

      I've been using laytheme for 2/3 years and I've been updating the theme regulary without any issues. But today when I tired to update it the theme disappeared and when I tried to re-install it, it crashed and now I can't access wordpress.
      I don't understand what happend, does anyone have any idea ?

      Best regards,
      Morgane

      A 1 Reply Last reply Reply Quote 0
      • A
        andreigrosu @tacavernefleurie last edited by

        @tacavernefleurie Can you paste the error?

        T 1 Reply Last reply Reply Quote 0
        • T
          tacavernefleurie @andreigrosu last edited by

          Dear @andreigrosu Capture.JPG

          It shows this page when I try to connect. It's written "A critical error has occurred on this site. Please check your site administration email inbox for more information."

          1 Reply Last reply Reply Quote 0
          • arminunruh
            arminunruh Global Moderator last edited by

            try this:

            https://laytheme.com/troubleshooting.html#critical-error

            1 Reply Last reply Reply Quote 0
            • T
              tacavernefleurie last edited by

              It worked! Thank you very much for your help and your quick aanswer! :)

              1 Reply Last reply Reply Quote 1
              • First post
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              Post a link to where the problem is
              I don't answer or check forum DMs, please just post on the forum.
              Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

              Before you post:

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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