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  3. Theme crashed - because of Polylang?

Theme crashed - because of Polylang?

Scheduled Pinned Locked Moved Installation Problems
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  • S Offline
    S Offline
    Sarah
    wrote on last edited by
    #1

    Hi there,

    I just tried to update Lay Theme to its newest version (which always worked without any problem, I have used Lay for years). However, this time it crashed and the whole website broke down. I can't access the regular backend (and frontend is just blank).

    When I access in 'recovery mode', it tells me "Error: This theme failed to load properly and was paused within the admin backend."

    Wordpress also sent me an automated email to notify me that the site was closed down. It tells me this:

    Error Details

    An error of type E_PARSE was caused in line 162 of the file /var/www/vhosts/hosting4638.af92e.netcup.net/httpdocs/wp-content/themes/lay/assets/plugins/post-duplicator-polylang/includes/class-post-duplicator-polylang.php. Error message: syntax error, unexpected '?'

    What shall I do now?

    Best regards!
    Sarah

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    • S Offline
      S Offline
      Sarah
      wrote on last edited by
      #2

      Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

      A 2 Replies Last reply
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      • S Sarah

        Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

        A Offline
        A Offline
        alasdair17
        wrote on last edited by
        #3

        @Sarah hey, if you provide a link it may help to take a closer look.

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        • S Sarah

          Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

          A Offline
          A Offline
          alasdair17
          wrote on last edited by alasdair17
          #4

          @Sarah are you able to access the wp-admin page now?

          S 1 Reply Last reply
          0
          • A alasdair17

            @Sarah are you able to access the wp-admin page now?

            S Offline
            S Offline
            Sarah
            wrote on last edited by
            #5

            @alasdair17: Thank you for looking into this!

            The link is http://studioranokel.de

            And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

            I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

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            • S Sarah

              @alasdair17: Thank you for looking into this!

              The link is http://studioranokel.de

              And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

              I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

              A Offline
              A Offline
              alasdair17
              wrote on last edited by
              #6

              @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

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              • A alasdair17

                @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

                S Offline
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                Sarah
                wrote on last edited by
                #7

                @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

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                • S Sarah

                  @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

                  S Offline
                  S Offline
                  Sarah
                  wrote on last edited by
                  #8

                  @alasdair17 @arminunruh

                  Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

                  S 1 Reply Last reply
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                  • S Sarah

                    @alasdair17 @arminunruh

                    Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

                    S Offline
                    S Offline
                    Sarah
                    wrote on last edited by
                    #9

                    @alasdair17 @arminunruh

                    Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                    However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

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                    • S Sarah

                      @alasdair17 @arminunruh

                      Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                      However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

                      A Offline
                      A Offline
                      alasdair17
                      wrote on last edited by alasdair17
                      #10

                      @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

                      S 1 Reply Last reply
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                      • S Sarah referenced this topic on
                      • A alasdair17

                        @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

                        S Offline
                        S Offline
                        Sarah
                        wrote on last edited by
                        #11

                        @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

                        A 1 Reply Last reply
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                        • S Sarah

                          @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

                          A Offline
                          A Offline
                          alasdair17
                          wrote on last edited by
                          #12

                          @Sarah https://www.instagram.com/laytheme/ here you go :)

                          S 1 Reply Last reply
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                          • A alasdair17

                            @Sarah https://www.instagram.com/laytheme/ here you go :)

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                            Sarah
                            wrote on last edited by
                            #13

                            @alasdair17: Thanx! :-)

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                            • arminunruhA Offline
                              arminunruhA Offline
                              arminunruh
                              Global Moderator
                              wrote on last edited by
                              #14

                              hey there!

                              u need to use a different php version

                              you need at least php 7

                              you can set your php version in your webhost control panel

                              S 1 Reply Last reply
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                              • arminunruhA arminunruh

                                hey there!

                                u need to use a different php version

                                you need at least php 7

                                you can set your php version in your webhost control panel

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                                Sarah
                                wrote on last edited by
                                #15

                                @arminunruh: Ah! Thank you so much!

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                                • arminunruhA Offline
                                  arminunruhA Offline
                                  arminunruh
                                  Global Moderator
                                  wrote on last edited by
                                  #16

                                  sure, with the next update it'll be compatible with older versions of php

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