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    Theme crashed - because of Polylang?

    Installation Problems
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    • S
      Sarah last edited by

      Hi there,

      I just tried to update Lay Theme to its newest version (which always worked without any problem, I have used Lay for years). However, this time it crashed and the whole website broke down. I can't access the regular backend (and frontend is just blank).

      When I access in 'recovery mode', it tells me "Error: This theme failed to load properly and was paused within the admin backend."

      Wordpress also sent me an automated email to notify me that the site was closed down. It tells me this:

      Error Details

      An error of type E_PARSE was caused in line 162 of the file /var/www/vhosts/hosting4638.af92e.netcup.net/httpdocs/wp-content/themes/lay/assets/plugins/post-duplicator-polylang/includes/class-post-duplicator-polylang.php. Error message: syntax error, unexpected '?'

      What shall I do now?

      Best regards!
      Sarah

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      • S
        Sarah last edited by

        Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

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          alasdair17 @Sarah last edited by

          @Sarah hey, if you provide a link it may help to take a closer look.

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            alasdair17 @Sarah last edited by alasdair17

            @Sarah are you able to access the wp-admin page now?

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              Sarah @alasdair17 last edited by

              @alasdair17: Thank you for looking into this!

              The link is http://studioranokel.de

              And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

              I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

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                alasdair17 @Sarah last edited by

                @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

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                  Sarah @alasdair17 last edited by

                  @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

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                    Sarah @Sarah last edited by

                    @alasdair17 @arminunruh

                    Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

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                    • S
                      Sarah @Sarah last edited by

                      @alasdair17 @arminunruh

                      Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                      However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

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                        alasdair17 @Sarah last edited by alasdair17

                        @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

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                        • Referenced by  S Sarah 
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                          Sarah @alasdair17 last edited by

                          @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

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                            alasdair17 @Sarah last edited by

                            @Sarah https://www.instagram.com/laytheme/ here you go :)

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                              Sarah @alasdair17 last edited by

                              @alasdair17: Thanx! :-)

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                              • arminunruh
                                arminunruh Global Moderator last edited by

                                hey there!

                                u need to use a different php version

                                you need at least php 7

                                you can set your php version in your webhost control panel

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                                  Sarah @arminunruh last edited by

                                  @arminunruh: Ah! Thank you so much!

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                                  • arminunruh
                                    arminunruh Global Moderator last edited by

                                    sure, with the next update it'll be compatible with older versions of php

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                                    • First post
                                      Last post

                                    Try this to fix issues before you post:

                                    Use the Search Feature. Maybe there is already a solution to your issue.

                                    1. Update Lay Theme and all Lay Theme Addons
                                    2. Disable all Plugins
                                    3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                                    4. Now see if your problem solved itself
                                    5. Go here, see if your problem is listed here:
                                    Troubleshooting

                                    When you post:
                                    1. Post a link to where the problem is
                                    2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                                    Thanks!

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