Hi, this is not the first time that I have this problem.
It's super annoying because I upload the video as html but its cropped. For some reason with the first video it worked, but now I uploaded the second one and it's cropped as square.
Before you post:
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
- When using a WordPress Cache plugin, disable it or clear your cache.
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- If the problem is difficult to explain, post screenshots / link to a video to explain it