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  3. carousel addon is blank on the front page

carousel addon is blank on the front page

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  • M Offline
    M Offline
    mrcbrnnr
    wrote on last edited by
    #1

    have been using your theme for a few years now and I am very satisfied. But now I noticed that my carousel addon does not work anymore. Or in other words it is no longer displayed on the front page. Page is just blank. I tried a few things but I couldn't get it to work. Can somone help me further?

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    0
    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote on last edited by
      #2

      hey we exchanged emails already

      M 1 Reply Last reply
      0
      • arminunruhA arminunruh

        hey we exchanged emails already

        M Offline
        M Offline
        mrcbrnnr
        wrote on last edited by
        #3

        @arminunruh yes thanks everything is working fine now. thank you very much!

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        • O Offline
          O Offline
          officefmagazine
          wrote on last edited by
          #4
          This post is deleted!
          1 Reply Last reply
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          • M Offline
            M Offline
            marckrause
            wrote on last edited by
            #5

            Hey I have the same issue. The Carousel stays blank for a long time. https://marckrause.com/book/ here's my site. what can I do there? @arminunruh

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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote on last edited by
              #6

              hey!

              https://www.dropbox.com/scl/fi/hw5wledqwxhu0c34bko88/hello.mov?rlkey=ptkz1m1wq2izkbrb7mx04hcpk&dl=0

              for me your image loads after 600 miliseconds

              does it take much longer for you?

              M 1 Reply Last reply
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              • arminunruhA arminunruh

                hey!

                https://www.dropbox.com/scl/fi/hw5wledqwxhu0c34bko88/hello.mov?rlkey=ptkz1m1wq2izkbrb7mx04hcpk&dl=0

                for me your image loads after 600 miliseconds

                does it take much longer for you?

                M Offline
                M Offline
                marckrause
                wrote on last edited by
                #7

                @arminunruh Hey thanks. Yes IF it loads, it loads super fast and is amazing, but sometimes the site says blank white (only the side title is visible) and if I refresh it loads again. Has that ever happened to you? If you go on the page for the first time maybe via link or another browser https://marckrause.com/book/ it happens sometimes. That's an issue especially when I send out the link to potential customers and the site stays white.

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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #8

                  oh i see

                  so you're saying sometimes the site doesnt load at all

                  when you go here:
                  https://marckrause.com/book/

                  or here?
                  https://marckrause.com/

                  or is it the same?
                  there may have been an issue like that a few versions ago.
                  let me know if it happens again, i cant seem to reproduce this unfortunately :|

                  M 1 Reply Last reply
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                  • arminunruhA arminunruh

                    oh i see

                    so you're saying sometimes the site doesnt load at all

                    when you go here:
                    https://marckrause.com/book/

                    or here?
                    https://marckrause.com/

                    or is it the same?
                    there may have been an issue like that a few versions ago.
                    let me know if it happens again, i cant seem to reproduce this unfortunately :|

                    M Offline
                    M Offline
                    marckrause
                    wrote on last edited by
                    #9

                    @arminunruh it happens on the sites where I use the carousel plugin. my plan is to have the book in my start page for now but sometimes the whole side doesn't load (stays white) but the Page Titel always loads, sometimes the side with text and black background loads but the carousel is missing. when refreshing it always appears and works. but this could already be an issue if a potential client doesn't see anything and leaves the site. I'll try to make a video to show you what I mean.

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                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote on last edited by
                      #10

                      hey i think there was one version, like last week or 2 weeks ago maybe

                      where i implemented "script defer" loading

                      and then quickly disabled it again for the next update after realizing the site doesn't load properly sometimes

                      your lay theme version is up-to-date, so i think it won't happen again

                      M 1 Reply Last reply
                      0
                      • arminunruhA arminunruh

                        hey i think there was one version, like last week or 2 weeks ago maybe

                        where i implemented "script defer" loading

                        and then quickly disabled it again for the next update after realizing the site doesn't load properly sometimes

                        your lay theme version is up-to-date, so i think it won't happen again

                        M Offline
                        M Offline
                        marckrause
                        wrote on last edited by
                        #11

                        @arminunruh Hey it happened again.
                        here's a video https://we.tl/t-6DtFwJYRQo
                        it happened twice today.

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                        0
                        • arminunruhA Offline
                          arminunruhA Offline
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #12

                          can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                          M 1 Reply Last reply
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                          • arminunruhA arminunruh

                            can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                            M Offline
                            M Offline
                            marckrause
                            wrote on last edited by
                            #13

                            @arminunruh just email you everything. thank you!

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                            • arminunruhA Offline
                              arminunruhA Offline
                              arminunruh
                              Global Moderator
                              wrote on last edited by
                              #14

                              ok the issue was "lay options" -> "carousel addon" -> "do less sizing by javascript" was enabled

                              and another plugin was active that created a js error

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                              • A Offline
                                A Offline
                                annietaylorhall
                                wrote on last edited by
                                #15

                                hi @arminunruh,

                                I'm having the same issue. I've disabled all my existing plugins + code to see if it was something creating an error, but it wasn't. I also went to check if "do less sizing by javascript" was enabled" like similar issues above, however I don't have that option. I checked to update my plugin (currently using version 1.3.3 of the carousel add-on). However, for some reason the plug-in panel won't update it.

                                Is this the most recent update for the plugin? If not, is there a way I can manually auto-update the plugin?

                                This is the page where the carousel isn't working:
                                https://www.anniehall.co/work/

                                Thanks!

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                                • arminunruhA Offline
                                  arminunruhA Offline
                                  arminunruh
                                  Global Moderator
                                  wrote on last edited by
                                  #16

                                  you can get the latest version on laykeymanager.com

                                  the version you have is very old and doesn't update anymore :/ because i switched the updating service

                                  A 1 Reply Last reply
                                  0
                                  • arminunruhA arminunruh

                                    you can get the latest version on laykeymanager.com

                                    the version you have is very old and doesn't update anymore :/ because i switched the updating service

                                    A Offline
                                    A Offline
                                    annietaylorhall
                                    wrote on last edited by
                                    #17

                                    @arminunruh got it and it's fixed. Thank you!!

                                    1 Reply Last reply
                                    0
                                    • S Offline
                                      S Offline
                                      Schmojima
                                      wrote on last edited by Schmojima
                                      #18

                                      Hey there @arminunruh,

                                      I am unfortunately experiencing similar problems. My front page (https://tobiashollender.de) is a carousel slideshow which is not showing anymore. Instead, it loads a white page (happens in both Safari and Chrome) – Mobile is not affected since I don’t use a Carousel there.

                                      I did all the normal steps, cleared the cache, disabled all plug-ins, updated LT, turned off custom code et cetera... (Everything else is working fine. You can mouseover the logo and the menu in the upper most right and left corners.)

                                      A small pointer in the right direction would be greatly appreciated. Thank you very much! <3

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                                      • arminunruhA Offline
                                        arminunruhA Offline
                                        arminunruh
                                        Global Moderator
                                        wrote on last edited by
                                        #19

                                        Screenshot 2024-08-20 at 09.13.20.png

                                        can u do these steps please

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                                        • S Offline
                                          S Offline
                                          Schmojima
                                          wrote on last edited by Schmojima
                                          #20

                                          Hello @arminunruh, thank you for your response!
                                          ... and of course, I already did those steps in advance, but without any change...
                                          Is there anything else I can try? It worked flawlessly the weeks before...🤷‍♂️

                                          By the way: If I click “preview changes“, I can see everything working fine...

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