carousel addon is blank on the front page

[marckrause]

@arminunruh Hey it happened again.
here's a video https://we.tl/t-6DtFwJYRQo
it happened twice today.

[arminunruh]

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

[marckrause]

@arminunruh just email you everything. thank you!

[arminunruh]

ok the issue was "lay options" -> "carousel addon" -> "do less sizing by javascript" was enabled

and another plugin was active that created a js error

[annietaylorhall]

hi @arminunruh,

I'm having the same issue. I've disabled all my existing plugins + code to see if it was something creating an error, but it wasn't. I also went to check if "do less sizing by javascript" was enabled" like similar issues above, however I don't have that option. I checked to update my plugin (currently using version 1.3.3 of the carousel add-on). However, for some reason the plug-in panel won't update it.

Is this the most recent update for the plugin? If not, is there a way I can manually auto-update the plugin?

This is the page where the carousel isn't working:
https://www.anniehall.co/work/

Thanks!

[arminunruh]

you can get the latest version on laykeymanager.com

the version you have is very old and doesn't update anymore :/ because i switched the updating service

[annietaylorhall]

@arminunruh got it and it's fixed. Thank you!!

[Schmojima]

Hey there @arminunruh,

I am unfortunately experiencing similar problems. My front page (https://tobiashollender.de) is a carousel slideshow which is not showing anymore. Instead, it loads a white page (happens in both Safari and Chrome) – Mobile is not affected since I don’t use a Carousel there.

I did all the normal steps, cleared the cache, disabled all plug-ins, updated LT, turned off custom code et cetera... (Everything else is working fine. You can mouseover the logo and the menu in the upper most right and left corners.)

A small pointer in the right direction would be greatly appreciated. Thank you very much! <3

[arminunruh]

can u do these steps please

[Schmojima]

Hello @arminunruh, thank you for your response!
... and of course, I already did those steps in advance, but without any change...
Is there anything else I can try? It worked flawlessly the weeks before...🤷‍♂️

By the way: If I click “preview changes“, I can see everything working fine...

[alasdair17]

@Schmojima it looks like there are some carousel errors in the chrome inspector console, maybe you could use an older version of the carousel from laykeymanager.com?

[Schmojima]

@alasdair17 (@arminunruh)

YESSSSS, it worked! Thank you so much! I had 2.5.4 installed and downgraded to 2.5.3 and it worked instantly.

You made my day! :D