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    Add ons not working/active

    Installation Problems
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    • C
      CineST last edited by

      I recently purchased and activated Lay Theme on a brand new and fresh installation of WP. So far things are running smoothly but the Add Ons are not working

      Lightbox: its activated but nothing happens on click
      Carousel: not available in the Gridder > +more Options drop-down
      Imagehover: when I create a text link and select a Hover image, the link works but no hover image shows
      Fullscreen Slider: not available in the Gridder > +more Options drop-down or context menu

      The Add On plugins are all active.
      Screenshot 2023-04-28 at 13.34.05.png

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      • arminunruh
        arminunruh Global Moderator last edited by

        hey there!
        can u update lay theme and try again please?

        make sure all addons are installed in "/wp-admin/" → "plugins"
        the addon files are .zip files you need to install as plugins as described on
        https://laytheme.com/installation.html step 3

        the fullscreen slider is not an element, but it has setting in lay options → fullscreen slider
        the carousel addon should be available in the +more dropdown. make sure u have installed it!

        if u need any help with this im happy to take a closer look:
        can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

        C 1 Reply Last reply Reply Quote 0
        • C
          CineST @arminunruh last edited by

          @arminunruh Hi Armin, I've updated the theme just now, checked the plug-in installations (all done correctly) but still no change... I will send you an email with my site details so you can have a look "under the hood".
          Thanks!

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          • arminunruh
            arminunruh Global Moderator last edited by

            ur login doesnt work :(

            1 Reply Last reply Reply Quote 0
            • First post
              Last post
            Post a link to where the problem is if possible, please <3
            I don't answer or check forum DMs, please just post on the forum.
            Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

            Before you post:

            Use the Search Feature. Maybe there is already a solution to your issue.

            1. Update Lay Theme and all Lay Theme Addons
            2. Disable all Plugins
            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
            4. When using a WordPress Cache plugin, disable it or clear your cache. Now see if your problem solved itself.
            Go here, see if your problem is listed here:
            Troubleshooting

            When you post:
            1. Post a link to where the problem is
            2. If the problem is difficult to explain, post screenshots / link to a video to explain it

            Thanks!

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