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  3. Add ons not working/active

Add ons not working/active

Scheduled Pinned Locked Moved Installation Problems
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  • C Offline
    C Offline
    CineST
    wrote on last edited by
    #1

    I recently purchased and activated Lay Theme on a brand new and fresh installation of WP. So far things are running smoothly but the Add Ons are not working

    Lightbox: its activated but nothing happens on click
    Carousel: not available in the Gridder > +more Options drop-down
    Imagehover: when I create a text link and select a Hover image, the link works but no hover image shows
    Fullscreen Slider: not available in the Gridder > +more Options drop-down or context menu

    The Add On plugins are all active.
    Screenshot 2023-04-28 at 13.34.05.png

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote on last edited by
      #2

      hey there!
      can u update lay theme and try again please?

      make sure all addons are installed in "/wp-admin/" → "plugins"
      the addon files are .zip files you need to install as plugins as described on
      https://laytheme.com/installation.html step 3

      the fullscreen slider is not an element, but it has setting in lay options → fullscreen slider
      the carousel addon should be available in the +more dropdown. make sure u have installed it!

      if u need any help with this im happy to take a closer look:
      can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

      C 1 Reply Last reply
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      • arminunruhA arminunruh

        hey there!
        can u update lay theme and try again please?

        make sure all addons are installed in "/wp-admin/" → "plugins"
        the addon files are .zip files you need to install as plugins as described on
        https://laytheme.com/installation.html step 3

        the fullscreen slider is not an element, but it has setting in lay options → fullscreen slider
        the carousel addon should be available in the +more dropdown. make sure u have installed it!

        if u need any help with this im happy to take a closer look:
        can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

        C Offline
        C Offline
        CineST
        wrote on last edited by
        #3

        @arminunruh Hi Armin, I've updated the theme just now, checked the plug-in installations (all done correctly) but still no change... I will send you an email with my site details so you can have a look "under the hood".
        Thanks!

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        • arminunruhA Offline
          arminunruhA Offline
          arminunruh
          Global Moderator
          wrote on last edited by
          #4

          ur login doesnt work :(

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          I also code custom websites or custom Lay features.
          šŸ’æ Email me here: šŸ’æ
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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