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    "Customize" doesn't work

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    • J
      jlb last edited by

      Hello,

      Today I updated my website from PHP 7.4 to PHP 8.1

      I don't know if it is related, but after that, the "Customize" tool wasn't accessible anymore. Same for the "Gridder" tool in the "Categories" section.

      I use the WordPress 6.2, and the latest version of Laytheme. My browser is Safari 13.1.2 on MacOS 10.13.6

      I tried the first steps as indicated on the Troubleshooting section, but it didn't worked.

      Can you help me?
      Thank you in advance!

      Capture d’écran 2023-05-04 à 19.41.31.png Capture d’écran 2023-05-04 à 19.40.14.png

      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

        1 Reply Last reply Reply Quote 0
        • First post
          Last post
        Post a link to where the problem is if possible, please <3
        I don't answer or check forum DMs, please just post on the forum.
        Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com

        Before you post:

        Use the Search Feature. Maybe there is already a solution to your issue.

        1. Update Lay Theme and all Lay Theme Addons
        2. Disable all Plugins
        3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
        4. When using a WordPress Cache plugin, disable it or clear your cache. Now see if your problem solved itself.
        Go here, see if your problem is listed here:
        Troubleshooting

        When you post:
        1. Post a link to where the problem is
        2. If the problem is difficult to explain, post screenshots / link to a video to explain it

        Thanks!

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