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  3. Video thumbnails not loading on Safari mobile

Video thumbnails not loading on Safari mobile

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  • M Offline
    M Offline
    Monamos
    wrote on last edited by
    #1

    We have a site in development where we have about 15 video thumbnails and a couple of other in page videos. Each thumbnail is a 1.5mb mp4. They load fine on desktop but on mobile they are not appearing at all. its like the site just stops trying to load them. Has anyone come across this? I've tried clearing caches, relaunching, restarting, clearing server caches etc, but nothing works.

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    • M Offline
      M Offline
      Monamos
      wrote on last edited by
      #2

      Just to clarify these are project thumbnails which are videos.

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      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote on last edited by
        #3

        do you have a link? if you dont want to post it here, you can send it to info@laytheme.com with a link to this topic

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        • M Offline
          M Offline
          Monamos
          wrote on last edited by
          #4

          Thanks Armin I have emailed you.

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          I also code custom websites or custom Lay features.
          šŸ’æ Email me here: šŸ’æ
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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