Light box, full screen bug

[Markus]

Hey guys, the lightbox is not working properly right now. With all browsers, with several websites always the same error. Sometimes it appears, sometimes not.

If you go to a project page, click on the first image, for example, it is enlarged fullscreen, then you want to close it, it hangs up, and the image remains there, even though you clicked on X.

For example the following link: https://unanau.com/de/gropius-bau-berlin-corporate-identity/
Enlarge first image, then close, but this does not always work ; (

Thanks!! Best regards and Merry Christmas!!

Normal view in the light box:

Image hangs up, doesn't move, after close the light box:

[arminunruh]

yea i see!

so i can't reproduce this on safari on my lay theme installation

can you please make sure you did the steps on the right?

like:

1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins (except lightbox)
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.

[thorsten]

Hello Armin,
i 've got the same problem.
updated theme and addons, disabled all plugins except lightbox, turned off custom code, but lightbox freezes.
Sometimes it works, sometimes not.
https://thorstenklapsch.de
thanks, best regards and happy new year!

[arminunruh]

thanks thorsten

which browser and browser version do you use?

[thorsten]

@arminunruh Safari Version 17.1.2

[thorsten]

@arminunruh updated to safari version 17.2.1 but same problem

[arminunruh]

can you update lay theme and lightbox now and try again? does it work now?

[thorsten]

@arminunruh updated theme and lightbox. unfortunately the problem still exists.

[thorsten]

@arminunruh Can you reproduce the error?
For example, when I click on the first image and want to run the lightbox, the first image freezes and the lightbox runs behind it.

[arminunruh]

oh yea now i see it too on your website!
mmh interesting it only happens on your site, not mine

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

[thorsten]

After fixing the problem last time, it now appears again after updating lay theme and lightbox.
https://thorstenklapsch.de

[thorsten]

not on every side but here: https://thorstenklapsch.de/klima-alpen/
clicking on the first picture...

[arminunruh]

which browser?

it works correctly for me for both chrome and safari

[thorsten]

@arminunruh Safari 17.3

[thorsten]

@arminunruh Click back and forth on the page. And then on the first picture of each story. You will then see that the first picture in the lightbox freezes.

[thorsten]

@arminunruh sorry, but it does not work with the safari browser. can i send you a screen video?

[arminunruh]

yes of course! use wetransfer or dropbox and post a link here or send it to info@laytheme.com

[thorsten]

@arminunruh I've send you a video via wetransfer to info@laytheme.com

[arminunruh]

thanks im downloading it now

[arminunruh]

so i just saw i had a newer version of the lightbox in queue but it wasnt released yet.
can you update to 1.6.7 now?
also, make sure u did this:

When using a WordPress Cache plugin, disable it or clear your cache.

and then if you can send your wp-admin login again, that'd be great
sorry that this is still an issue!

going to look into this further now