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  3. Can't add new/existing images to the page / "Choose image" modal is empty

Can't add new/existing images to the page / "Choose image" modal is empty

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  • V Offline
    V Offline
    volca
    wrote on last edited by
    #2

    I don't know how, but it either fixed itself or I somehow managed to fix it.

    1 Reply Last reply
    1
    • M Offline
      M Offline
      mrgrdbrgs
      wrote on last edited by
      #3

      Hey Volca and Armin,

      The same is happening to me.
      Any ideas on how to fix it?
      Thanks!
      :)

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      0
      • A Offline
        A Offline
        aritamatos
        wrote on last edited by
        #4

        Same problem here! Any fix already?

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        0
        • helenH Offline
          helenH Offline
          helen
          wrote on last edited by
          #5

          Same here! Tried different browsers, didn't help.

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          • arminunruhA Offline
            arminunruhA Offline
            arminunruh
            Global Moderator
            wrote on last edited by arminunruh
            #6

            Hey @mrgrdbrgs as I cannot reproduce the issue, can you please send me your wordpress admin panel login data to armin.unruh@gmail.com ? Please also send a link to your website and a link to this topic for reference.

            Then I will take a look in your admin panel to find the error.

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            • M Offline
              M Offline
              mrgrdbrgs
              wrote on last edited by
              #7

              hey @arminunruh, sent! thanks

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              • G Offline
                G Offline
                gnomjogson
                wrote on last edited by
                #8

                Maybe this is related. I updated Laytheme and all its plugins to newest version today. Now when i try to add an image i get this js error in console:

                Adding Image failes

                Also, the carousel overlay does not show up when i click the [+carousel] buttonn,

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                • V Offline
                  V Offline
                  volca
                  wrote on last edited by
                  #9

                  I had Jetpack plugin installed and activated, after disabling all plugins and turning them on one by one I figured what caused a problem. I would recommend checking your plugins.

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                  • arminunruhA Offline
                    arminunruhA Offline
                    arminunruh
                    Global Moderator
                    wrote on last edited by arminunruh
                    #10

                    Yea, so on another wordpress install we had the same problem too and disabling the "jetpack" plugin made it work again.

                    gnomjogson, if that doesn't work for you you can send me your wordpress admin panel login data. Then I can try a few things and try to make it work :/.
                    Please don't forget to provide a link to your website and this topic for reference.

                    G 1 Reply Last reply
                    0
                    • arminunruhA arminunruh

                      Yea, so on another wordpress install we had the same problem too and disabling the "jetpack" plugin made it work again.

                      gnomjogson, if that doesn't work for you you can send me your wordpress admin panel login data. Then I can try a few things and try to make it work :/.
                      Please don't forget to provide a link to your website and this topic for reference.

                      G Offline
                      G Offline
                      gnomjogson
                      wrote on last edited by gnomjogson
                      #11

                      @arminunruh Just sent you a mail. No plugins activated except the LayTheme ones.

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                      • B Offline
                        B Offline
                        Brant
                        wrote on last edited by
                        #12

                        For me, deactivating the Jetpack Plugin worked.

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                        I also code custom websites or custom Lay features.
                        šŸ’æ Email me here: šŸ’æ
                        info@laytheme.com

                        Before you post:
                        1. When using a WordPress Cache plugin, disable it or clear your cache.
                        2. Update Lay Theme and all Lay Theme Addons
                        3. Disable all Plugins
                        4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                        This often solves issues you might run into

                        When you post:
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                        2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                        3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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