Interesting, hard to say what the case is over thread. If you have tried the troubleshooting steps as well as:
Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
Any custom CSS or JS that may interfere is temporarily removed.
Any third-party plugins are de-activated to see if this resolves the issue.
Please feel free to send me a message via 'Chats' with login details and i can help 🌝
(note: please do not disclose your private info on the thread)
Best wishes & talk soon Richard