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did you do the steps i outlined on the right? Screenshot 2022-11-02 at 21.14.45.png
if that doesnt help:
can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
can you send the url to the page
this is integrated into lay theme:
https://laytheme.com/documentation/jump-to-anchor.html
