Dear @nickelsmicha
Sorry to hear this, On the troubleshooting page:
https://laytheme.com/troubleshooting.html
Customizer control not showing up is addressed, does this apply to you?
" This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language. "
If this does not help could you please try these steps first to make sure:
Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any Custom CSS or JS that may interfere is temporarily removed. Any third-party plugins de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.Best wishes and let me know how you go
Richard