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  • Richard Richard

    Dear Tobias

    @michaelmaeder

    An email has been sent 🌝


    Sincerely
    Richard

    posted in Bug Reports read more
  • Richard Richard

    Dear @fabiandraxl

    There are two different logo's. Every two 'scrolls' or 'slides' the class "white" is added to the site title changing the "background" url.

    (standard = black logo)

    a.sitetitle {
        display: block;
        width: 50px;
        height: 34px;
        background: url(/wp-content/uploads/2019/01/ST_Logo_test-03-03.svg) no-repeat center center / contain;
    }
    

    (white 'class added' = white logo)

    .sitetitle.white {
        background: url(/wp-content/uploads/2019/02/ST_Logo_test-03-03_WHITE.svg) no-repeat center center / contain;
    }
    

    Also this link will help with use of the Developer tools where you can inspect a page:

    https://laytheme.com/documentation.html#custom-css-styling


    Hope this helps & best wishes 🌝
    Richard

    posted in General Discussion read more
  • Richard Richard

    Dear @Alexx

    Sorry that you are experiencing issue

    Could you please make sure of the following:

    - Wordpress, Lay Theme & Laytheme's Addons are all updated to current versions ?
    - Any custom code </> that may interfere is temporarily removed.
    - Any third-party plugins are de-activated.

    Also could you post a link to your website if possible πŸ”


    Talk soon & best wishes 🌝
    Richard

    posted in Bug Reports read more
  • Richard Richard

    Dear @michaelmaeder

    I have recently replied on this thread:
    http://laythemeforum.com:4567/topic/6887/bug-with-borlab-shortcodes/3

    However that may be another issue within the Borlabs bug? would be great to know if there are two.


    Talk soon and have a wonderful day Michael ✨
    Sincerely
    Richard

    posted in General Discussion read more
  • Richard Richard

    Dear @michaelmaeder

    Sorry that you are having issue. ✨

    Likely this Bug πŸ›has been caused by the recent WooCommerce integration. Being a new & large change for Lay Theme the issues with different plugins have been unforeseen.

    If a quick solution is needed, please email lostfiles@laytheme.com and you will be provided with the necessary downloads for a previous version of Lay Theme (before ver. 3.8.5). I am currently installing Borlabs and will do some tests relating to the two shortcodes:

    [borlabs-cookie type="btn-cookie-preference" title="Lorem ipsum"/]
    
    [borlabs-cookie type="btn-cookie-preference" title="Lorem ipsum" element="link"/]
    

    Along with forwarding this to Armin for further inspection πŸ”.
    Normally we don't offer support for all Third-party plugins but if we have stated its use with Lay Theme specifically i can understand the obligation.

    Please make sure of the following as well:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue (leaving only Borlabs activated, it could be another plugin interfering.


    Talk soon Michael and have a wonderful day, sorry for the inconvenience caused 🌝
    Sincerely
    Richard

    posted in Bug Reports read more
  • Richard Richard

    Dear @jordanm

    Sorry that this has occurred in the first place.

    I believe it's the same Bug as mentioned here:
    http://laythemeforum.com:4567/topic/7045/all-carousel-images-offset-by-different-amounts/3

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    I will also forward this to Armin βœ…


    If you wish to revert to the previous version of Lay Theme (3.8.4) to see if this solves the issue, please email lostfiles@laytheme.com and you will be provided the necessary downloads. Once again sorry for any inconvenience caused while this Bug is worked out. 🌝

    Talk soon, Sincerely
    Richard

    posted in General Discussion read more
  • Richard Richard

    Dear Susanna

    @reallybadatstuff ( im sure not that bad 🌝)

    I cannot see any problem obvious fix from the front-end of http://www.susanna.studio/

    Could you please make sure of the following:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    If none of the above apply to you: Could you please send me your Login details via 'Chat' and i will help by logging in and inspecting further πŸ”

    NOTE: Please do not disclose private info via this thread


    Talk soon Susanna and have a wonderful day πŸ–
    Sincerely
    Richard

    posted in Installation Problems read more
  • Richard Richard

    Dear @QuentinC

    Sorry that you are experiencing issue

    Firstly are you able to post a link to your website, to check that nothing is wrong on the Front-end.

    Secondly before proceeding could you make sure of the following:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required” 
Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.


    Talk soon Quentin & have a wonderful day 🌝

    If we cannot find the issue easily then there are options for me to Login and check or worst case install a previous version (3.8.4) if the Bug relates to the new (3.8.5) version of Lay Theme

    Sincerely
    Richard

    posted in Bug Reports read more
  • Richard Richard

    Dear @bbarbara

    Thank you for checking the Troubleshooting page

    Moving forwards could we please make sure of the following:

    - Wordpress, Lay Theme & Laytheme's Addons are all updated to current versions ?
    - Any custom code </> that may interfere is temporarily removed.
    - Any third-party plugins are de-activated.

    Talk soon Barbara & have a wonderful day 🌝

    Sincerely
    Richard

    posted in Bug Reports read more