hey sorry about the late reply.
have you tried re-installing lay theme?
you can get the latest version on www.laykeymanager.com
did you try the steps in the right box?
can you go to appearance → themes
and make sure you have the original lay theme activated and not some child theme?
if nothing works:
can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?