Skip to content

Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.2k Topics 14.9k Posts
  • Menu point active title color doesn't work

    2
    0 Votes
    2 Posts
    85 Views
    mariusjopenM
    Dear @Archicity to do so, you need to use the built-in-navigation. Best! Marius
  • Website sooooooooooo slow… please help!

    loading long slow
    6
    0 Votes
    6 Posts
    615 Views
    mariusjopenM
    Dear @Marvic you can also try a Caching plugin. Best! Marius
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Custom CSS & HTML / Save Changes doesn't work

    8
    0 Votes
    8 Posts
    390 Views
    arminunruhA
    Hey! I think this is what might be happening: http://laytheme.com/troubleshooting.html#updating-redirects Can you talk to bluehost/your webhost about this? Bluehosts' firewall might block you from updating lay options, because of all the html and javascript. To quickly test if this is the problem you could remove all css and js and html from lay options → custom css & html and then hit "save" and see if saving lay options works then. Of course make sure to backup all your css, js and html that is custom in there. Or maybe backup your database.
  • Carousel starting with last picture/ not endless anymore

    9
    0 Votes
    9 Posts
    516 Views
    mariusjopenM
    Dear @StefanStefan nice! Thank you for letting us know! Best! Marius
  • Webfont doesn't show up in textformats

    5
    2
    0 Votes
    5 Posts
    350 Views
    mariusjopenM
    Dear @Sojoer yes. Classic! All good! Best! Marius
  • 0 Votes
    4 Posts
    343 Views
    mariusjopenM
    Dear @charlottevard have a look here: Definitive guide to 'Smooth scroll to anchors from menu' http://laythemeforum.com/topic/4200/definitive-guide-to-smooth-scroll-to-anchors-from-menu/2 ANCHOR LINK http://laythemeforum.com/topic/2863/link-to-anchor-from-another-page/4 SMOOTH LINK http://laythemeforum.com/topic/2144/fade-effect-smooth-transitions-links-via-custom-html/2 Best! Marius
  • Meta Description wrong

    meta titles and
    10
    2
    0 Votes
    10 Posts
    852 Views
    S
    Hi @DK, how did you achieve google to show the correct meta now? I am having a similar problem here... Thanks in advance. Stefan
  • Carousel 100vh on mobile not working 2

    4
    0 Votes
    4 Posts
    256 Views
    arminunruhA
    thx !! well i need a link to where its not working and i answered sth here: http://laythemeforum.com/topic/4327/carousel-100vh-on-mobile-not-working/15
  • scroll down to anchor/sitetitle cut off

    4
    0 Votes
    4 Posts
    161 Views
    mariusjopenM
    Dear @Laura I assume that you use jQuery to scroll to the section, right? Chrome has an issue with this function sometimes. Best is to try out another with jQuery. I once had this issue as well. Best! Marius
  • Captions in Carousel Add-on appear all at once

    7
    0 Votes
    7 Posts
    254 Views
    mariusjopenM
    Dear @JoeJoe nice! Thank you for letting us know! Best! Marius
  • SHORTCODE page not loading

    4
    0 Votes
    4 Posts
    258 Views
    mariusjopenM
    Dear @ton with jQuery this is pretty easily possible. Look in the forum for accordeon. Please let me know when you get stuck. Best! Marius
  • Custom burger on desktop website

    4
    2
    0 Votes
    4 Posts
    450 Views
    mariusjopenM
    Dear @blauweroos Can you post a link to our website? Then we can have a look and inspect that. Marius
  • bug countable / fontmanager.php

    4
    1
    0 Votes
    4 Posts
    258 Views
    mariusjopenM
    Perfect! :-D
  • "Customizer" page not working

    15
    2
    0 Votes
    15 Posts
    891 Views
    arminunruhA
    hehe because i just added it! but yeah i searched for the problem myself using the search function in the forum here and it is kind of hard to find :O
  • Custom CSS & HTML / Save Changes doesn't work

    2
    0 Votes
    2 Posts
    92 Views
    mariusjopenM
    Dear @christianperdix did you change anything in the code of LayTheme? Best! Marius
  • Photos not Showing / Site not being displayed fully

    gridder
    3
    2
    0 Votes
    3 Posts
    582 Views
    mariusjopenM
    Dear @owo what CUSTOM CSS or plugins do you use? Best! Marius
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    5 Views
    No one has replied
  • CSS-HTML bug since the new version/upload

    5
    0 Votes
    5 Posts
    244 Views
    mariusjopenM
    Hah! Great!!!
  • Webfonts, upload works but webfont doesn't work

    17
    0 Votes
    17 Posts
    2k Views
    mariusjopenM
    Dear @jjk great! Thank you for letting us know! Marius

For paid 1-on-1 Lay Theme Coaching, contact Audrey (audrey@cyberslayers.work) or me (info@laytheme.com).

We also code custom websites or bespoke Lay features. Drop me a line at info@laytheme.com or check out my work at arminunruh.com.

Want to support my work? paypal.me/arminunruh

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com