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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.2k Topics 14.9k Posts
  • H

    Mouse Cursor Controls won't work with Firefox and Chrome.

    6
    0 Votes
    6 Posts
    597 Views
    mariusjopenM
    Dear @hmkcom great! Very happy to hear! Marius
  • M

    Scroll bug for Full Screen Slider

    5
    0 Votes
    5 Posts
    576 Views
    mariusjopenM
    Hi @Masepape1 we are happy you found the solution and are also happy that you shared it with us. Best! Marius
  • K

    Gridder Gone

    3
    0 Votes
    3 Posts
    269 Views
    mariusjopenM
    Dear @Kola great! Thank you for sharing! Marius
  • M

    Words disappear in website after hyperlinked

    vanish disappear hyperlink bug link
    4
    0 Votes
    4 Posts
    730 Views
    mariusjopenM
    Dear @Masepape1 maybe you can upload the website to a subdomain? Can you try to deactivate all your plugins and CUSTOM CSS code? Best! Marius
  • E

    Shortcodes disappear after page resize

    12
    0 Votes
    12 Posts
    1k Views
    arminunruhA
    Whoops! Sorry forgot about this. Will try and fix this soon. :DDD :///
  • J

    Checkbox doesn't display in WPForms

    2
    0 Votes
    2 Posts
    477 Views
    mariusjopenM
    Dear @Julie great website. Great project! Can you send us the exact link where the checkbox is missing? Best! Marius
  • F

    no content at Internet Explorer 11

    22
    1
    0 Votes
    22 Posts
    2k Views
    mariusjopenM
    Dear @fug great! Happy to hear! Marius
  • M

    Gridder display issue and text format problem

    8
    1
    0 Votes
    8 Posts
    1k Views
    arminunruhA
    It seems that the .woff files that are responsible for showing the icons do exist but they cannot be loaded on your server, for example: http://www.sissyraptopoulou.com/wp-content/themes/lay/assets/bootstrap/fonts/glyphicons-halflings-regular.woff I see your textformats is using ttf files. But if I upload a .woff file, the server does not load the .woff file. Please speak to your webhost, maybe there is an issue with your server configuration or htaccess configuration.
  • M

    Website footer/menu disappears on Firefox?

    2
    0 Votes
    2 Posts
    266 Views
    mariusjopenM
    Dear @mrrpringle can you send us a link to your website? That makes it easier for use to help. Best! marius
  • J

    Gridder to edit disappeard with new update - everywhere

    4
    1
    0 Votes
    4 Posts
    398 Views
    mariusjopenM
    Dear @julianmack ah ok. Happy to hear it is up and running again. Best! Marius
  • J

    Frame size for gridder only in % on mobile

    4
    1
    0 Votes
    4 Posts
    465 Views
    mariusjopenM
    Dear @jw happy that helped. What exactly do you mean with that? Best! Marius
  • Surpluss1S

    Elements in Gridder Completely Locked in Place & Site Doesn't Load "Categories" Temporary Workaround

    14
    0 Votes
    14 Posts
    1k Views
    mariusjopenM
    Dear @Surpluss1 perfect! Happy to help! Marius
  • P

    Visibility Issues with Lay Theme

    2
    0 Votes
    2 Posts
    211 Views
    mariusjopenM
    Dear @paul_digital it looks like the problem is fixed, right? [image: 1541439461245-bildschirmfoto-2018-11-05-um-18.36.43-resized.png] Which browser did you use? Best! Marius
  • 0

    Lightbox & Element Grid

    5
    0 Votes
    5 Posts
    493 Views
    mariusjopenM
    Dear @dschulii I updated LayTheme and the Lightbox plugin and now everything works again. Best! Marius
  • J

    Font changes in mobile

    7
    0 Votes
    7 Posts
    979 Views
    mariusjopenM
    Dear @jspinkus Best is if you write me a PM and include your username, password and a link to this conversation. Marius :-)
  • C

    video thumbnail fail

    5
    0 Votes
    5 Posts
    451 Views
    mariusjopenM
    Dear @cmem it seems to work here. No? [image: 1540984359131-bildschirmfoto-2018-10-31-um-12.12.05.png] Best! Marius
  • NaryeiN

    Bug with cover

    3
    3
    0 Votes
    3 Posts
    337 Views
    mariusjopenM
    Dear @Naryei when you deactivate the cover feature it works. I think the cover gives the objects on the page a different position. Because it is not connected to the borders. Is it also possible without Cover feature? Best! Marius
  • G

    Nothing shows up...

    2
    0 Votes
    2 Posts
    214 Views
    mariusjopenM
    Dear @ginamerz I can see this. Looks like you did not put anything on the website. [image: 1540410191014-bildschirmfoto-2018-10-24-um-21.42.46-resized.png] Best! Marius
  • N

    Bug with cover while scrolling

    2
    0 Votes
    2 Posts
    290 Views
    mariusjopenM
    Dear @NR the website works well here. Did you solve it already? Which browser did you use when the problem was there? Best! Marius
  • Hayo GebauerH

    Error establishing a database connection

    4
    1
    0 Votes
    4 Posts
    304 Views
    mariusjopenM
    Dear @Hayo-Gebauer cool! Happy to hear! Marius

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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