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3.2k Topics 15.2k Posts
  • Phone layout gridder problem

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    RichardR
    Dear @QuentinC Sorry that you are experiencing issue Firstly are you able to post a link to your website, to check that nothing is wrong on the Front-end. Secondly before proceeding could you make sure of the following: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” 
Please update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Talk soon Quentin & have a wonderful day 🌝 If we cannot find the issue easily then there are options for me to Login and check or worst case install a previous version (3.8.4) if the Bug relates to the new (3.8.5) version of Lay Theme Sincerely Richard
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  • Stack Element goes off-border

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    RichardR
    Dear Robin @rbnbm Could you please post a link to your website with the Stack Element in question? 🔍 Best wishes, have a wonderful day 🌝 Richard
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  • Menu Point Active isn't working correctly

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    RichardR
    Dear @axmannrottler I am sorry that your thread has not been replied to. The most recent update of Lay Theme has indeed caused some bugs 🐛. Because of this user's are having to wait for some of these to be remedied in the next update. However an option that may work better for you is to just re-install a previous version of Lay Theme. If you liked how your website was earlier and have no need for Woo-commerce integration please send an email to lostfiles@laytheme.com with your License key and the necessary downloads can be provided 🌝 Once again sorry for the inconvenience axmannrottler and have a wonderful day 🌼 Sincerely Richard
  • vimeo bug arrow

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    RichardR
    Dear Marion @marion-guillard Thank you for the Bug report 🐛 I am having trouble recreating the issue with the same Video being played: [image: 1625562174253-screen-shot-2021-07-06-at-9.01.04-pm-resized.png] [image: 1625562176438-screen-shot-2021-07-06-at-9.01.16-pm-resized.png] Could you please describe more the Bug? Wish to understand better 🌝 Talk soon and best wishes Marion Richard
  • Intro image does'nt work

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    RichardR
    Dear @Loris Is this line of code needed? have you come to a solution since we last talked? 🌝 Best wishes Richard
  • project overview bug

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    RichardR
    Dear @v1ncent Could you please post a link to your website for better inspection 🔍 Also if you are able to make sure of the following steps before proceeding please: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Also if you wish to send me a message via 'Chats' to discuss the issue this is also good! ✨ Talk soon Vincent & have a wonderful day 🌝 Richard
  • Mobile Menu Burger no longer visible

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    RichardR
    Dear @Micha Could you please post a link to your website so that it may be inspected 🔍 Best wishes & talk soon 🌝 Richard
  • Customize Menu not showing up -- tried all the trouble shooting tips

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    RichardR
    Dear @blakeyb Have sent you a message via 'Chats' ✨ Best wishes & talk soon Richard
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  • Trouble With MouseOver Video Thumbnails

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    RichardR
    Dear @oluismoreira Have sent you a message via 'Chats' ✨ Best Wishes Richard
  • Font changes in Safari

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    RichardR
    Dear @Sunnyi Have sent you a message via 'Chats' ✨ Best wishes Richard
  • images not show

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    RichardR
    Dear @yshaolin Lay Theme is not compatible with Elementor Currently 🌼 Apologies for any Inconvenience this may cause. Sincerely Richard
  • costumizer resets, page loses settings, slider doesnt work

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    H
    @arminunruh hi there thanks for you answer. i did try so, but it wouldnt change anything. for now it works, i just didnt use the project arrows and the page is handed over. so i guess for that page you its not an issue anymore. thanks for your answer! hanna
  • Polylang Pro/Polylang for WooCommerce bugs

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    doorofperceptionD
    Agreed. I also find it especially frustrating because Polylang is mentioned in the documentation as the plugin of choice. I just switched from WPML because I thought that would finally fix it. In my opinion, Laytheme should not make the claim of supporting multilanguage (I love Lay, but this gives me trouble for years). @Bella thank you for sharing the problem regarding the duplication of content. I'm glad I haven't bought the Pro version yet. If this doesn't work and every translated page starts empty, this plugin is almost useless I would say. Because a gridder page can be quite complex and to rebuild it again every time is impossible. Good Luck to us. Please share your findings. BEN
  • Text Editor not working

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    RichardR
    Dear Daniel @bb_daniel Have sent you a message via 'chats' ✨ Sincerely Richard
  • 'Publish' button is not working

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    RichardR
    Dear @Agnes3000 Could you please make sure of the following before proceeding: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems. Talk soon & best wishes Agnes 🌝 Richard
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