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3.2k Topics 14.9k Posts
  • Textformats do not apply

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    RichardR
    Dear @roschki Very difficult to say unfortunately without a closer look. Please make sure of the following: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If these do not apply: Could you please send your website address, /wp-admin/ username and password and a link to this topic to me via 'Chats' And I will take a closer look :) Note: do not disclose private information on this thread. Talk soon & best wishes Richard
  • Gridder Issues after trying to Add Image

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    RichardR
    Dear @aabyni Have Logged in and Updated your Theme. This seems to have been the issue - the Carousel and the Theme not being in-sync with each other. Now Content is open for editing: [image: 1619130471215-screen-shot-2021-04-23-at-10.26.38-am-resized.png] Best Wishes @aabyni Sincerely Richard
  • Links not working on website

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    W
    @felix_rabe Ohh interesting, I'm at a loss how to go about fixing that? Would it be through Lay Theme or my domain hosting (GoDaddy)? Sorry for the back-and-forth and really appreciate your help!
  • Fullscreen slider on homepage doesn't work since laytheme update

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    RichardR
    Dear Simone @ST Apologies for this bug occurring with the last update. Its related to this class - "lay-empty" to prevent empty Grid space - but obviously has caused issue for some users! Please add the following code to: Lay Options > Custom CSS & HTML > Custom CSS: .lay-empty { display: inherit !important; } Let me know how you go & hope to get this bug sorted soon so that any custom code is not needed in the future. If problem persists: Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Talk soon & best wishes Sincerely Richard
  • HTTP ERROR 500 - Site + Wordpress Admin down after theme update

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    RichardR
    Dear @rubensousaborges Great to hear ! :) Have a wonderful day 🌞 Richard
  • Applied Textformats don't show after update

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    RichardR
    Dear @bb_daniel If possible could you please post a link to your website? Also some debugging steps before proceeding: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel. Talk soon & best wishes Daniel :) Richard
  • duplicate pages in menu

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    RichardR
    Dear @dingdong I am unable to recreate this bug when duplicating projects: [image: 1618789875535-screen-shot-2021-04-19-at-11.50.25-am-resized.png] [image: 1618789881016-screen-shot-2021-04-19-at-11.50.12-am.png] To be sure that nothing is interfering: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. Also please post a link to your website if possible :) Talk soon & best wishes Richard
  • HTTP Error 500 after Project Update

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    RichardR
    Dear @rubensousaborges Have emailed and messaged you on previous post :) Best wishes Ricahrd
  • Website Fullscreen Video Background no longer showing after update?

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    RichardR
    Dear @jayrusselldotco Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Is likely a Bug & will try to get it sorted as soon as possible. Apologies for any inconvenience this may have caused Jay and thank you for using Lay Theme Sincerely Richard
  • no more project title

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    RichardR
    Dear @ooblik Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Sorry about this @ooblik & best wishes Sincerely Richard
  • Carousels not showing up after update

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    RichardR
    Dear @NAS Very strange, please could you email: lostfiles@laytheme.com. will your license key and reference to this post and you will be sent the newest Carousel version as soon as possible. Talk soon & best wishes Nas :) Sincerely Richard
  • Site occasionaly crashes on mobile device/browser (iPhone 12)

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    RichardR
    Dear @edgrbnz @felix_rabe Will still forward this for future as is obviously important :) best wishes Richard
  • Customizer Blank (since 3.7.4 update)

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    RichardR
    Dear @ooblik Sorry to hear this! Could you first please make sure of the following: Customizer controls do not show up This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language. Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel. Additionally take a look at https://laytheme.com/troubleshooting.html for known problems. If these do not help: Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Obviously likely a Bug & will try to get it sorted as soon as possible. Apologies for any inconvenience this may have caused and thank you for using Lay Theme Sincerely Richard
  • This topic is deleted!

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    No one has replied
  • no more text ... ? since last update

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    O
    thank's Felix! i don't know why this extra css....
  • Page loads wrong Vimeo Video

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    arminunruhA
    nice work!
  • Latest lightbox doen't work with latest laytheme

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    RichardR
    Dear @Sunnyi Please make sure of the following debuggings: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel. Additionally take a look at https://laytheme.com/troubleshooting.html for known problems. If these do not help: Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Is likely a Bug & will try to get it sorted as soon as possible. Apologies for any inconvenience this may have caused and thank you for using Lay Theme Sincerely Richard
  • Right click doesn't work

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    RichardR
    Dear Nora @nora-heinisch-2 Yes, it is advised that you purchase a License as this will come with necessary updates. As time goes by you are likely to experience issue as your Laytheme gets further out of date. Apologies for any inconvenience caused and have a lovely day :) Sincerely Richard
  • Row Video Background not showing up on Mobile

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    willcanningW
    OK - for the time being I was able to use a Vimeo embed and CSS to get this working as I have to deliver the site ASAP. The code is very clunky but fine for now.
  • Category Filter wrong order

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    ffingerF
    @Richard I checked your list and sent you an E-Mail. Thanks in advance! :)

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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