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Bug Reports

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3.2k Topics 15.2k Posts
  • Hyperlink issues

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    RichardR
    Dear Laura @lauramas To let you know i looking into this currently and will get back to you as soon as possible, sorry for the delay over the weekend! 🌝 Talk soon, Sincerely Richard
  • Typographic descenders clipped

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    RichardR
    Thanks Felix!! 💥 @felix_rabe
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  • image not adapting to layout when browser is more narrow

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    L
    solved the problem, had the row height as browser height in there still... thanks anyways! have all a good evening
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  • Site Title not updating on the phone format

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    RichardR
    Dear @chloeval As a first debug 🐛 - It may be your phone's Cache. Clearing this & also viewing the website in an Incognito window will make sure. This is what i see when viewing on an Iphone 11 (Safari) : [image: 1621549686098-screen-shot-2021-05-21-at-10.27.11-am-resized.png] Best wishes & talk soon 🌝 Richard
  • mobile site title not working

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    RichardR
    No worries @rlon Thank you for concluding the thread, & good luck for the rest of your Lay project 🌼 Richard
  • Cannot Customize Main Page

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    RichardR
    Dear @nibw Have sent you a message via 'chats' ✨ Talk soon & best wishes Richard
  • back end glitch

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    RichardR
    Dear @NAS Please set the new frame dimensions & then click 'Publish'. This will allow the Gridder to re-calibrate the elements to its new dimensions. I have forwarded this situation to Armin already from another thread so will wait to see what's going on. Best wishes & have a wonderful day 🌝 Richard
  • Fonts not displaying on Desktop (Chrome, Edge)

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    RichardR
    Dear @svinder Have sent you a message via 'Chats' ✨ Talk soon & best wishes Richard
  • multiple menu issue

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    RichardR
    Dear @NAS Lay Theme's Menu Amount can be set in "Lay Options" : [image: 1621232180702-screen-shot-2021-05-17-at-6.15.17-pm-resized.png] Best wishes Richard
  • Textbox not showing up

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    RichardR
    Dear Juli @juli I think you are referring to Project Thumbnail 'Titles'. These can be changed in: Customize > Project Thumbnails > Project title. Update: I think you have already solved this as there are no Titles anymore on your Project Thumbnails 🌝 Have a wonderful day Juli & best wishes Richard
  • Gridder does not show!

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    RichardR
    Dear Roussel @rousseljustine Could you please post a link to your website or provide further information. Please make sure of the following steps: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems. Talk soon & best wishes 🌝 Richard
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  • Sample page text overlaying home page!

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    arminunruhA
    hey everbody, if you update lay theme now, you can then remove the text in /wp-admin/ in "pages" when editing the page where the example text pops up
  • Spacing between sections isn't right

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    A
    Hey! You have to click on any project, this is only the main-site where everything works. Just click for example on the picture with the food-photo on the top left or on the architecture-picture on the top right.
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    RichardR
    Dear Markus @Markus "You can't get back to the point where you were before. You always get to the beginning of the Project Thumbnail Grid." Do you refer to when you enter a project via the thumbnail and then go 'back' in your browser to previous page? ( Project Thumbnail Grid page ) Talk soon & best wishes Markus 🌻 Richard
  • Website extremely loading slow

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    RichardR
    Dear @Tstudios Yes there is some slow loading - do the images need to be over 5100 px wide? is it possible to reduce them first? Best wishes & talk soon 🌼 Richard
  • Thumbnail Grid doesn't appear

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    RichardR
    Dear Antonini @Antonini-Archi Even though the 'Carousel' Addon & 'Fullscreen Slider' are paid extensions we recommend them as they have been created for use with Laytheme specifically. Also please make sure of the following before proceeding: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel. Possibly your website is running PHP 8.0 this has been known in some cases to cause issue. Additionally take a look at https://laytheme.com/troubleshooting.html Talk soon Antonini & best wishes :) Sincerely Richard
  • Project Thumbnails Mouseover does not work anymore when description added

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    RichardR
    Dear @Sylvia-Perez Could you please post a link to your website with the Bug in question, and i can better inspect that 🌝 Best wishes & talk soon Richard
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