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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
310 Topics 1.1k Posts
  • P

    License only worked twice

    3
    1 Votes
    3 Posts
    495 Views
    arminunruhA
    I reset the key. Sorry for the wait!
  • S

    Not Found The requested URL was not found on this server.

    4
    0 Votes
    4 Posts
    834 Views
    mariusjopenM
    Hi Sofi, I love your tarot! Now it seems to work, no? Did you install the latest update of LayTheme. We had some issues similar to that which should be fixed by now. Let me know :-) Marius
  • T

    Migration Failed

    2
    0 Votes
    2 Posts
    441 Views
    mariusjopenM
    Hi Theodore Exactly! The table prefix is a common thing for problems. Good you fixed it! Best! Marius
  • W

    After purchase of lay theme single licence, did not recieve licence key

    2
    0 Votes
    2 Posts
    397 Views
    mariusjopenM
    Hi Wouter, can you check you mails for a mail from Gumroad? This is the service which we use to ship the links and licenses. Best! Marius
  • L

    licence key doesn't work

    5
    0 Votes
    5 Posts
    635 Views
    arminunruhA
    Hey leahem! I have checked your key and it seems to not have been activated yet. It could be that your webhosts' mod_security settings prevent the connection to my license key server. That's my guess. You could ask your webhost to disable mod_security for you and then try again or you can leave it the way it is. Lay Theme works fine even when you can't activate the key.
  • M

    No lay.zip received

    2
    0 Votes
    2 Posts
    289 Views
    mariusjopenM
    Hi Marie, check in your spam folder for Gumroad. This is the service we use to send the links :-) Best! Marius
  • R

    No lay.zip received

    4
    0 Votes
    4 Posts
    820 Views
    mariusjopenM
    Perfect!
  • C

    Pro Licence key worked only twice

    3
    0 Votes
    3 Posts
    529 Views
    C
    Thanks a lot!! All the best!
  • T

    Data loss - Upgrade from free to paid version

    3
    0 Votes
    3 Posts
    445 Views
    T
    Hi Marius, thanks for your reply. I now bought a license, but it´s unfortunately still not working. I sent you a mail some days ago, please check it out. Best, Tobi
  • N

    Pro License key worked only twice

    3
    0 Votes
    3 Posts
    486 Views
    N
    Okay, thank you for the quick reply! All the best, Julian
  • D

    Where does Laytheme store its settings?

    4
    1 Votes
    4 Posts
    864 Views
    mariusjopenM
    Hi dnz! Great! Would you mind explaining us briefly what the problem was? Then we can learn from it and other people who face the same problem as well. Thank you! Marius
  • T

    Add Lay.zip to wordpress Bug

    3
    0 Votes
    3 Posts
    478 Views
    mariusjopenM
    Hi Thibault, I assume you have LayTheme installed already. To add an addon you need to install it via the Plugins page and not the Theme page. [image: 1490707500379-bildschirmfoto-2017-03-28-um-15.24.47.png] Is that what you did? Looking forward to hear from you! All the best! Marius
  • T

    Moving went wrong

    3
    0 Votes
    3 Posts
    678 Views
    T
    Hey Marius thank you very much for the reply! I checked and matched the database name together with the one in the wp config file. I wouldn't have some rights to write, interesting, strange because I own the domain so everything should be open for me. How can I update the PHP version or check if the htaccess is legit? Thanks again, I'll try to move to another server if it doesn't work. P.S. Any news about the infamous 1und1 problem, if it had been fixed?
  • A

    This topic is deleted!

    5
    0 Votes
    5 Posts
    2k Views
  • O

    Reset license key

    3
    0 Votes
    3 Posts
    507 Views
    O
    Heyhey, thanks a lot for resetting! No, the guy with the glasses might have been our junior designer. He probably made some coffee for you guys :) I just heard about your name after you were finished. Otherwise I had said hello … :) I just recognized that we have some mutual friends on Facebook :) Thanks again!
  • B

    X - Close Button

    2
    0 Votes
    2 Posts
    874 Views
    arminunruhA
    hey bohemi! "lay options" -> "custom css & html" -> custom html at top <a class="close-button" href="http://boe2.de/arbeiten/"><img src="http://boe2.de/wp-content/uploads/2017/03/Button_rechts_cross_v2.png"/></a> "custom <head> content": <style> .close-button{ display: none; } body.type-project .close-button{ display: block; position: fixed; top: 20px; left: 20px; z-index: 10; width: 20px; height: 20px; } .close-button img{ width: 100%; } </style> This is a simple example, I admit to do this properly you would need some html and css experience as this is not a standard feature by lay theme but probably it should be somehow.
  • F

    Web font woff file won't install

    2
    0 Votes
    2 Posts
    433 Views
    arminunruhA
    thx for your email
  • F

    Lay Theme 1.06 version doesn´t work

    3
    0 Votes
    3 Posts
    426 Views
    arminunruhA
    hello please read above "If your website gets a fatal error and doesn't work at all, please send an email to armin.unruh@gmail.com. This happens because you use an old version of lay theme that is not update-able."
  • L

    License Information

    3
    0 Votes
    3 Posts
    369 Views
    L
    Great, thank you for the quick reply.
  • Y

    This topic is deleted!

    1
    0 Votes
    1 Posts
    4 Views
    No one has replied

I also code custom websites or custom Lay features.
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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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