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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
311 Topics 1.1k Posts
  • L

    Error Page when uploading lay.zip

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    RichardR
    Dear @leandaheler Sorry if this is the wrong question right now, but i wish to help, just to clarify? Did you upload the compressed file or the opened "zip"? Did you upload the Lay Theme file into Plugins instead of Themes? Could you please take a screenshot of the problem as when i view your site I am getting: [image: 1599149687447-screen-shot-2020-09-03-at-6.14.38-pm.png] Is everything ok there? Best wishes & let me know Sincerely Richard
  • E

    License Key Management

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    RichardR
    Dear @Eneab Apologies to send you onto another platform but it should help you faster: Could you please write an email with your "license key" and a link to this thread to licensekeys@laytheme.com And there we can deal with License Key related issues. Best Wishes Sincerely Richard
  • A

    License key

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    RichardR
    Dear @annaluna We can find solutions to your License key issues if you could please send your License key to licensekeys@laytheme.com Along with a description of your issue as well as a link to this thread if you like Let us know, we wish to help Best Richard
  • M

    +Project & +Carousel do not appear in Gridder

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    RichardR
    Dear @MMXX This is great, happy to hear everything is running smoothly again :) Best wishes Richard
  • V

    Can't update laytheme

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    arminunruhA
    Hello @viktorhor I also tried sending u an email to ur email address contact@viktorhorvath.com However, it says "There was a temporary problem delivering your message to contact@viktorhorvath.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently." Just a heads up for u
  • F

    This topic is deleted!

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  • T

    This topic is deleted!

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  • N

    install file size exceeds file size directive

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    mariusjopenM
    Dear @NAS I think we answered that in another thread. Best! Marius
  • H

    Problem installing lay theme

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    mariusjopenM
    Dear @Hhpan you need to increase the upload filesize. In the php.ini you can do it. Contact your provider. Dear @NAS Thank you for helping! We appreciate the time people take to make the LayTheme community stronger. Best! Marius
  • C

    How to integrate online shops to the Lay theme? Woocommerce is not working

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    U
    any news regarding an estimated time for woocommerce integration on laythme?
  • J

    Reset license

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    mariusjopenM
    Dear @Jaewan-Yu Best is if you write an email to info@laytheme.com and include a link to this conversation. Many wishes! Marius
  • D

    Installation failed, wordpress coulnd not find any plugins in lay.zip

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    mariusjopenM
    No worries! Happy to help!
  • Hayo GebauerH

    PHP Update with OVH

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    Hayo GebauerH
    @Filippo hey, I called customer service (in this case OVH) they gave me a step by step guide on what to edit (over the phone) so I can't recall what it was, best you call your provider
  • J

    License key didn't appear in the confirmation email

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    mariusjopenM
    Dear @joanaflcarneiro Perfect! Glad to hear! Many wishes! Marius
  • G

    License keys left in old domain.

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    mariusjopenM
    Dear @gunesmu Best is if you write an email to info@laytheme.com and include a link to this conversation. Many wishes! Marius
  • A

    Installation problem: menus

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    mariusjopenM
    Dear @Laurence Nice! Thank you for letting us know! Best and have a wonderful day! Marius
  • J

    lay.zip plugin installation failed

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  • M

    This topic is deleted!

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  • A

    This topic is deleted!

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  • J

    dif between grid's row gutter and website

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    J
    Dear Marius, I have found the solution.

For 1on1 paid Lay Theme Coaching, contact: audrey@cyberslayers.work.

We also code custom websites or custom Lay features.
šŸ’æ Email us here: šŸ’æ
info@laytheme.com

Our Web Development company: 100k.studio

Want to tip me? https://www.paypal.com/paypalme/arminunruh

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options ā†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com