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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
309 Topics 1.1k Posts
  • A

    License key

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    RichardR
    Dear @annaluna We can find solutions to your License key issues if you could please send your License key to licensekeys@laytheme.com Along with a description of your issue as well as a link to this thread if you like Let us know, we wish to help Best Richard
  • M

    +Project & +Carousel do not appear in Gridder

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    RichardR
    Dear @MMXX This is great, happy to hear everything is running smoothly again :) Best wishes Richard
  • V

    Can't update laytheme

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    arminunruhA
    Hello @viktorhor I also tried sending u an email to ur email address contact@viktorhorvath.com However, it says "There was a temporary problem delivering your message to contact@viktorhorvath.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently." Just a heads up for u
  • F

    This topic is deleted!

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  • T

    This topic is deleted!

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  • N

    install file size exceeds file size directive

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    mariusjopenM
    Dear @NAS I think we answered that in another thread. Best! Marius
  • H

    Problem installing lay theme

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    mariusjopenM
    Dear @Hhpan you need to increase the upload filesize. In the php.ini you can do it. Contact your provider. Dear @NAS Thank you for helping! We appreciate the time people take to make the LayTheme community stronger. Best! Marius
  • C

    How to integrate online shops to the Lay theme? Woocommerce is not working

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    U
    any news regarding an estimated time for woocommerce integration on laythme?
  • J

    Reset license

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    mariusjopenM
    Dear @Jaewan-Yu Best is if you write an email to info@laytheme.com and include a link to this conversation. Many wishes! Marius
  • D

    Installation failed, wordpress coulnd not find any plugins in lay.zip

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    mariusjopenM
    No worries! Happy to help!
  • Hayo GebauerH

    PHP Update with OVH

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    Hayo GebauerH
    @Filippo hey, I called customer service (in this case OVH) they gave me a step by step guide on what to edit (over the phone) so I can't recall what it was, best you call your provider
  • J

    License key didn't appear in the confirmation email

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    mariusjopenM
    Dear @joanaflcarneiro Perfect! Glad to hear! Many wishes! Marius
  • G

    License keys left in old domain.

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    mariusjopenM
    Dear @gunesmu Best is if you write an email to info@laytheme.com and include a link to this conversation. Many wishes! Marius
  • A

    Installation problem: menus

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    mariusjopenM
    Dear @Laurence Nice! Thank you for letting us know! Best and have a wonderful day! Marius
  • J

    lay.zip plugin installation failed

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    No one has replied
  • M

    This topic is deleted!

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  • A

    This topic is deleted!

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  • J

    dif between grid's row gutter and website

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    J
    Dear Marius, I have found the solution.
  • GonzaloG

    Images not showing in the website after update

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    GonzaloG
    @arminunruh Yes, sorry I didn't explain myself, as you can see in the example, the latest version of the laytheme doesn't remember the scroll position. The previous version did. Thank you for looking into this!
  • J

    instalation problem

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    J
    @arminunruh Great! It's working. Thank you very much.

I also code custom websites or custom Lay features.
šŸ’æ Email me here: šŸ’æ
info@laytheme.com

Our Web Development company: 100k.studio

Want to tip me? https://www.paypal.com/paypalme/arminunruh

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options ā†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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