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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
303 Topics 1.1k Posts
  • Unable to install the lightbox plugin

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    G
    Hi Marius, I solved it by activating a newer PHP version at my webhost. This did the trick. But thank you for the reply! Best, Gina
  • Hide Menu on the front page

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    mariusjopenM
    Dear @camc didi you have a look here? http://laytheme.com/documentation.html#custom-css-styling Can you post a link? Best! Marius
  • Acces to content made with standard WP text editor

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    arminunruhA
    Oh how about having 2 websites, one is the new lay theme website and the other is the old one you could also remove the following line in /lay/setup/setup.php "remove_post_type_support( 'post', 'editor' );" using an ftp client to modify the file
  • License key invalid

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    mariusjopenM
    Dear @jul-gordon Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • Moving a Lay Theme website - which WP plugin?

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    mariusjopenM
    Dear @danny I answered your email :-D Best! Marius
  • License Key

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    mariusjopenM
    Dear @violaepler Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • No License Key

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    mariusjopenM
    Dear @lmpa92 Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • License Change

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    edgrbnzE
    Mail sent! All fine! Hope you’re doing well, too! Cheers!
  • Licence Key Request

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    arminunruhA
    Hey I'm rlly sorry I wasn't responsive. The email works again and please send your license key related requests to info@laytheme.com
  • Webhosting 1&1

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    edgrbnzE
    Strato should work just fine.
  • This topic is deleted!

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  • Activation not possible

    activate license deactivate
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    mariusjopenM
    Dear @Bene can you tell us what you did? Did you change something in the theme? Best! Marius
  • Cant install Laytheme.zip

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    mariusjopenM
    Dear @radim can you ask your provider what is the problem? The theme should not be too big to exceeds the upload limit. Maybe your provider has a different limit. Best! Marius
  • 0 Votes
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    mariusjopenM
    Dear @vonMatthias there should be no limit. But maybe a reinstall is a good idea. Best! Marius
  • Problem by updating to newest version

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    arminunruhA
    oh sounds like you or someone changed the theme files directly and put custom code into the files. then when you update, these files are overwritten
  • License key issue

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    mariusjopenM
    Dear @unrod75 Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • This topic is deleted!

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  • Adding custom jQuery and CSS on page not working

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    mariusjopenM
    Dear @rothkuo ah, perfect! Happy you got it working. Thank you for sharing! Best! Marius
  • Website appears wrong on Windows after domain change

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    mariusjopenM
    Dear @zero first try 1 and then 2. Best! Marius
  • This topic is deleted!

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I also code custom websites or custom Lay features.
💿 Email me here: 💿
info@laytheme.com

Our Web Development company: 100k.studio

Want to tip me? https://www.paypal.com/paypalme/arminunruh

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com