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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
309 Topics 1.1k Posts
  • V

    error: Incompatible archive

    Pinned
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    R
    Thank you Armin
  • D

    Licence key problem

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    3 Posts
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    arminunruhA
    ok i answered you. thats so weird, i just checked and yours was the only valid email that actually landed in spam
  • S

    update issues

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    arminunruhA
    Hey siia! im not sure why it would show this error. you can get the latest lay theme zip here: https://kernl-file-uploads.s3.amazonaws.com/uploads/15-01-2026/12-06-21/lay//lay.zip or on www.laykeymanager.com usually, the style settings shouldnt get lost, unless you had named lay theme differently. for example, in wp-content/themes usually its the folder "lay" in there
  • J

    Licence key re-activation

    4
    1 Votes
    4 Posts
    198 Views
    arminunruhA
    hey for license key related things please write licensekeys@laytheme.com
  • V

    Parse Error, syntax error, unexpected, website crashed no access to website anymore

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    0 Votes
    3 Posts
    89 Views
    arminunruhA
    can you please use PHP 8? this error happens because you use PHP 7. unfortunately i cant make this part of the code PHP 7 compatible, because then, everybody who uses php 8 will get a warning message.. in your webhost control panel you should be able to make your server use php 8. any php 8 version works
  • O

    can't update

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    2
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    4 Posts
    212 Views
    arminunruhA
    Don't worry about it!! It's easy to forget with all of the settings that Lay Theme has.
  • N

    webside content gone

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    2 Posts
    136 Views
    arminunruhA
    https://neljaphotography.com but your website has content no? Can you please send: a link to this forum topic your website address /wp-admin/ username and password to: info@laytheme.com can u install a backup plugin like "updraft plus" and configure it to make backups of your website every few weeks?
  • L

    This topic is deleted!

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    1 Posts
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    No one has replied
  • N

    Problem with lay theme: The style sheet is missing.

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    N
    @arminunruh thanks! It's work
  • D

    The stylesheet is missing.

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    3 Posts
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    D
    All good, thanks a lot!
  • D

    An error occurred while updating Lay Theme: Update package not available.

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    2 Posts
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    arminunruhA
    [image: 1756213205264-48f7fbec-cdfb-4c9f-8d10-5361711743d3-image.png] for me it worked you can just download the zip and use that https://kernl-file-uploads.s3.amazonaws.com/uploads/25-08-2025/06-18-56/lay.zip install in appearance - themes - upload theme
  • V

    error

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    V
    thanks! we fixed it
  • L

    I cannot update the theme and the key manager is not sending me any emails

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    0 Votes
    3 Posts
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    L
    solved! Thanks for the quick reply
  • T

    cant get ride of noindex tag

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    8 Posts
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    arminunruhA
    well there was a request to have noindex on pages that are footers and pages that are page overlays. and it seems that i did it wrong :O :/ i think it wont be re-added no you can keep yoast!
  • V

    expired domain. Can't deactivate licence anymore

    2
    0 Votes
    2 Posts
    1k Views
    arminunruhA
    just write me info@laytheme.com with key
  • S

    backend doesn`t show my categorie gridder anymore

    2
    0 Votes
    2 Posts
    997 Views
    arminunruhA
    i cant see the screenshot! can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
  • C

    project index not working on retargeted domain

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    0 Votes
    4 Posts
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    arminunruhA
    hey can you configure your domain jacobsboot.com to redirect to .be so that it doesnt show .com anymore
  • L

    temporary use on subdomain

    3
    0 Votes
    3 Posts
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    L
    Will do, thanks!
  • F

    Carousel add-on does not show up under gridder + more tab

    4
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    4 Posts
    1k Views
    arminunruhA
    ok great!
  • L

    Mistake

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    2 Posts
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    arminunruhA
    yes of course im sending a refund now!

I also code custom websites or custom Lay features.
šŸ’æ Email me here: šŸ’æ
info@laytheme.com

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options ā†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com