Hey kim! When exporting with migrate db, afaik you only export 1 file which is a gzipped sql file. Or just a sql file. Should look like this: db2597341-migrate-20160827085604.sql or db2597341-migrate-20160825173231.sql.gz This line of text contains all Customize settings. Search for the word "pa_icon" and find some text that looks like: "pa… What you are referring to here only applies if everything worked but your customize settings are lost after you imported the database. Actually this is a pretty rare case, but I had this problem once.

Hey! Please follow this guide: http://laytheme.com/documentation.html#moving-website where it says "Changing the URL of your website but staying on the same webhost"

hello, yes this can happen if you upload the zip that you get. You need to unpack the zip as mentioned in http://laytheme.com/installation.html "Step 3". Inside there is a file called "lay.zip" and thats the one you need to upload. You probably figured this out by yourself but I'm just posting this in case others experience this problem. :)

Hey, yes all-inkl is especially problematic with wordpress. For this host often the htaccess isn't writeable and the uploads folder isn't writable.

alright, you got an email!

hey felix, i just switched to another provider for selling lay theme. I guess now this shouldn't happen anymore.

ah ok thx a lot!! :+1:

Hey! Hmm, I think transferring your domain takes some time. Meanwhile you should have gotten a different web-address from bluehost to access your website. Can you ask them about this problem please? I hope it will work :)

Hey Carola, Ok will write that down and take a look at that! Right now there is no quick fix i think.

Hey Anna, Yeah I need to do a video tutorial for migrating one day. I think for beginners that's not so easy to do. Please send these infos to my email armin.unruh@gmail.com website address address of new lay theme website login to wordpress backend ftp server/host, ftp username, ftp password login to webhost (a webhost is where you got your webspace) Then I can migrate for u!

Hey can you please send me a link of your website? is it possible that the content doesn't show up because WP is not installed at the website root but in a /new directory? Hmm no I think that should work

Hey, can you post your url?

Hi Armin, thanks. It works. think I only needed to update all projects :)

Hmm, do u know what happened before it disappeared? If u like u can send me your wordpress login data via chat and I will take a look. CU

I hope u could fix the problem! Sometimes it's just enough to go to "settings" -> "permalinks" and hit "save" again