Customize blocked

[sofiapapa08]

Hello,

I am trying to open the customize page and it is blocked and all white. See image attached.

Thank you in advance and have a great week-end!
Sofia!

[Richard]

Dear @sofiapapa08

Please make sure of the following if you are able 🌝

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

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Best wishes

Richard