HTML5 Video MP4 won't load

[BHD]

Hi,

I'm trying to add an HTML 5 video to my page, but when I click Set .Mp4 the MP4 file name doesn't attach after the * like it wasn't recognized.

The file is definitely an MP4 and small in size,
My WordPress and plugins are up to date.

Would appreciate any help here.

Thank you


[Richard]

Dear @BHD

Sorry that you are experiencing difficulty.

I know you have stated " My WordPress and plugins are up to date. "

To be sure before proceeding could you please make sure:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

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Talk soon & best wishes 🌝

Richard