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Lay Theme Forum

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  2. Installation Problems
  3. can't update

can't update

Scheduled Pinned Locked Moved Installation Problems
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  • O Offline
    O Offline
    officear
    wrote last edited by
    #1

    I'm having difficulties to update Lay Theme. Whenever I try to, I get this error message:
    Das Aktualisierungs-Paket ist nicht verfügbar. / Update package not available.

    update1.png

    Already tried to deactivate all custom code + plugins, Wordpress is up to date, and it's happening on every browser :(

    I also noticed, that under "Dashboard > Update" the number of the new version is missing, if that helps somehow:

    update2.png

    The problem seems to be the same as mentioned here.

    Before I follow the steps you mentioned there, I wanted to ask:
    Can I just use the lay.zip file you shared in the post above, or is there a newer one? Do I just install it like I would when installing a new theme? Does it replace the old Lay Theme version automatically? Can anything be lost from my existing site while doing this?

    Thanks a lot in advance <3

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote last edited by
      #2

      image.png

      you probably have this setting enabled in lay options

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      I also code custom websites or custom Lay features.
      💿 Email me here: 💿
      info@laytheme.com

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      Before you post:
      1. When using a WordPress Cache plugin, disable it or clear your cache.
      2. Update Lay Theme and all Lay Theme Addons
      3. Disable all Plugins
      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

      This often solves issues you might run into

      When you post:
      1. Post a link to where the problem is
      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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      Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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