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Lay Theme Forum

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  3. Licence key problem

Licence key problem

Scheduled Pinned Locked Moved Installation Problems
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  • D Offline
    D Offline
    dvdprrrd
    wrote last edited by
    #1

    Hello,

    I just updated my laytheme theme and now my License Key isn't working anymore.
    I don't have access to the email I used to buy it to manage my key.

    I tried to contact you at this address : licensekeys@laytheme.com, info@laytheme.com. And no answer.

    Is there a way to activate my key back, without the original email address ?

    Thank you

    David

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote last edited by
      #2

      hey sorry looks like your email landed in spam! will check it out now!

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      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote last edited by
        #3

        ok i answered you. thats so weird, i just checked and yours was the only valid email that actually landed in spam

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        • moND0711M Offline
          moND0711M Offline
          moND0711
          wrote last edited by
          #4

          Hello, i got the same problem. Wrote to licensekeys@laytheme.com but reply was "The email account that you tried to reach does not exis" does not exist!?

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          • arminunruhA Offline
            arminunruhA Offline
            arminunruh
            Global Moderator
            wrote last edited by
            #5

            yes please only use info@laytheme.com for now.

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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote last edited by
              #6

              and you can also go to www.laykeymanager.com

              and there, you can click "deactivate" on any websites where lay theme is not in use anymore. and this way, you can free up activations for your keys.

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              • moND0711M Offline
                moND0711M Offline
                moND0711
                wrote last edited by
                #7

                I used the laykeymanager but there was no reply to the linked email?

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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote last edited by
                  #8

                  i will send you the link now!

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                  • moND0711M Offline
                    moND0711M Offline
                    moND0711
                    wrote last edited by
                    #9

                    Thanks a lot!!

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                    I also code custom websites or custom Lay features.
                    šŸ’æ Email me here: šŸ’æ
                    info@laytheme.com

                    Our Web Development company: 100k.studio

                    Want to tip me? https://www.paypal.com/paypalme/arminunruh

                    Before you post:
                    1. When using a WordPress Cache plugin, disable it or clear your cache.
                    2. Update Lay Theme and all Lay Theme Addons
                    3. Disable all Plugins
                    4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                    This often solves issues you might run into

                    When you post:
                    1. Post a link to where the problem is
                    2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                    3. If the problem is difficult to explain, post screenshots / link to a video to explain it
                    Online Users
                    Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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